NPS
Measuring Net Promoter Score (NPS) for Your Business
A strong predictor of your future business growth.
What it is
Net Promoter Score
Used to measure how willing customers are to recommend a company’s products or services to others.
Filum.ai grows NPS through...
24/7 instant, yet thoughtful support
Give fast, smart, and always on-point responses. Immediately.
Smarter, well-timed survey follow-ups
Trigger NPS surveys after key interactions (support chats, checkouts) to capture the true voice of the customer.
Proactive issue resolution
Auto-create tickets from feedback, sends them to the right agent, and prioritizes what matters most.
Personalized campaigns & segmentation
Build a 360° profile for every customer to trigger personalized campaigns and repeat purchases.
99%
Average CSAT across all touchpoints
70%
Reduction in feedback handling time
1
4
Start measuring NPS today!
Build the foundation for long-term growth.
