Trusted by businesses for measurable impacts
Viettop_55c3a73a03Vietop_9f7b4ccd13
Nhattin_27d3e2a0f2Nhattin_8bd5de8ed6
zus_no_color_73be6cbdc0zus_colored_8a52a82304
KPMG_1605efec9bKPMG_e675c716f8
Moss_6121f101d8Moss_2b904d2a66
Medi_080960b6f0Medi_94491275cf
Hafele_f28bfa5431Hafele_025ccc03a7
Audi_f3b449aff9Audi_e20eebcec8
Orgalife_8d8f89d769Orgalife_92d52589b6
Hoangha_Mobile_98787179e7Hoangha_40df552c36
Vinasoy_a22f620964Vinasoy_6698ae2070
Gohub_e5b0bec208Go_42e67d1584
SMIV_73ae3a2e4dSMIV_a1ab79b734
GS_25_82b279e954GS_25_940b55fbab
OQR_842a5af801OQR_f305c899c1
Viettop_55c3a73a03Vietop_9f7b4ccd13
Nhattin_27d3e2a0f2Nhattin_8bd5de8ed6
zus_no_color_73be6cbdc0zus_colored_8a52a82304
KPMG_1605efec9bKPMG_e675c716f8
Moss_6121f101d8Moss_2b904d2a66
Medi_080960b6f0Medi_94491275cf
Hafele_f28bfa5431Hafele_025ccc03a7
Audi_f3b449aff9Audi_e20eebcec8
Orgalife_8d8f89d769Orgalife_92d52589b6
Hoangha_Mobile_98787179e7Hoangha_40df552c36
Vinasoy_a22f620964Vinasoy_6698ae2070
Gohub_e5b0bec208Go_42e67d1584
SMIV_73ae3a2e4dSMIV_a1ab79b734
GS_25_82b279e954GS_25_940b55fbab
OQR_842a5af801OQR_f305c899c1

What it is

Net Promoter Score

Used to measure how willing customers are to recommend a company’s products or services to others.
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Promoters
Promoters

Promoter referrals typically generate 20–50% of company revenue, and in some industries up to 80% (Retently).

Passives
Passives

Approximately 20–30% of Passives churn within six months (Retently).

Detractors
Detractors

Up to 40-50% of your Detractors will leave within 90 days (or sooner) (Retently).

Filum.ai grows NPS through...
24/7 instant, yet thoughtful support
Give fast, smart, and always on-point responses. Immediately.
Smarter, well-timed survey follow-ups
Trigger NPS surveys after key interactions (support chats, checkouts) to capture the true voice of the customer.
Proactive issue resolution
Auto-create tickets from feedback, sends them to the right agent, and prioritizes what matters most.
Personalized campaigns & segmentation
Build a 360° profile for every customer to trigger personalized campaigns and repeat purchases.
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99%

Average CSAT across all touchpoints

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70%

Reduction in feedback handling time

1

4

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Start measuring NPS today!
Build the foundation for long-term growth.
Success Stories

Top businesses have already seen transformational results with Filum AI

Vietnam Television — VTV1 (Cất Cánh program)

Vietnam Television — VTV1 (Cất Cánh program)

>30%

1 in 3 QR scans leaves a written response

1,000+

across episodes from Gala 2025 → April 2026

First

real-time VoA on a national-television program
KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster

KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster

How KINGLED deployed AI to handle 87% of inbound chats, cut response time 15×, and capture nearly 500 structured leads in the first 3 months.

87%

Share of inbound messages handled by AI across deployed channels

15×

Average wait time cut from nearly 3 hours down to ~10 minutes

500+

Leads captured with name, phone, product, region — classified by urgency
Én Space cuts conversation handling time by 96% with Filum AI Agent

Én Space cuts conversation handling time by 96% with Filum AI Agent

F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.

96%

Average resolution time per conversation dropped from 7h46m to 15 minutes

76%

Customer-care messages now resolved end-to-end by AI instead of 100% human

70%

From inbound message to qualified lead handover to sales
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.

Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.

Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.

30%

Business performance improved with AI

100K+

Customer conversations assisted by AI Agent

99%

Average CSAT across all touchpoints
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