Success Stories

Top businesses have already seen transformational results with Filum AI

ZUS Coffee × Filum.ai — 1,000 stores, 3 markets: AI handles 55%+ of conversations

ZUS Coffee × Filum.ai — 1,000 stores, 3 markets: AI handles 55%+ of conversations

1,000 stores, 3 markets — AI resolves 55%+ of conversations, with the same 30-person team.

55%+
no human handoff — Malaysia & Singapore, first 2 months
~90%
AI present in most conversations, supporting agents to SOP
3 markets
with the same 30-person team — Philippines, Malaysia, Singapore
Vietravel × Filum.ai — 20,000+ traveler voices, heard in full for the first time

Vietravel × Filum.ai — 20,000+ traveler voices, heard in full for the first time

20,000+ voices — the first time Vietravel could listen, tour by tour

50%+
more than double the 18–22% before rollout
20,000+
across ZNS, email and QR code in under 6 months
24 hours
sent across channels while the trip is still fresh
Sidotech × Filum.ai — AI Agent Resolves ~90% of AfterSales Conversations, 24/7

Sidotech × Filum.ai — AI Agent Resolves ~90% of AfterSales Conversations, 24/7

AI Agent handles ~90% of AfterSales conversations — around the clock

~90%
AfterSales conversations across Zalo, Facebook, Instagram
24/7
No human coverage required — including 3 AM
>87%
Order guides & device connectivity troubleshooting
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