Exceptional experiences spark
sustainable growth

80% of organizations predict CX will soon be the key battleground.

(Gartner)

High-growth firms earn 40% more with personalization

(Twilio)

60% of consumers say they’ll return if their shopping experience feels personalized.

(McKinsey & Company)

Design XM

Shape experiences that speak directly to each customer.

Design & create touchpoints

Create highly customized, personalized touchpoints with precision and control.

Manage the full journey

Capture end-to-end insights into how customers feel and behave at every moment of their journey.

Spot customer needs at every touchpoint

Instantly surface the topics and needs customers care about, right where they happen.

Track CX metrics everywhere, in real time

Follow CSAT, NPS, CES, and more across every interaction with live data at your fingertips.

Close the feedback loop

Capture VoC across channels & touchpoints Listen endlessly.

Close the feedback loop

Capture VoC across channels & touchpoints Listen endlessly.

Survey anytime, anywhere, instantly

Distribute surveys across 10+ channels: website, mobile, Zalo ZNS, POS, SMS, and more.

All review channels in one place

Collect feedback from social platforms, e-commerce, and service sites in one dashboard.

Capture VoC from chat conversations

Record and sort customer chats by channel.

Real-time Insights

Let real-time data lead the way to smarter decisions.

Quickly grasp key emotions and trending themes

Analyze each topic and emotional nuance in detail

Track sentiment by topic across every channel

Customer 360

Personalize at scale, maximize lifetime value.

Experience Profile

A complete view of every customer

Dynamic Segmentation

Smarter segments, in real time

Customer Management

All profiles in one dashboard.

Engagement

Personalized campaigns at scale

Integration

Seamlessly connect with all channels you use

Filum Unified CX Platform

Giải pháp nền tảng trải nghiệm khách hàng hợp nhất

Khám phá bộ giải pháp quản trị trải nghiệm toàn diện cho doanh nghiệp

Testimonials

Khách hàng nói gì về chúng tôi

2

7

Build growth that lasts

Câu chuyện thành công

Doanh nghiệp đã cải thiện CX như thế nào với Filum.ai

Én Space cuts conversation handling time by 96% with Filum AI Agent

F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.

96%

Average resolution time per conversation dropped from 7h46m to 15 minutes

76%

Customer-care messages now resolved end-to-end by AI instead of 100% human

70%

From inbound message to qualified lead handover to sales

MOSS elevates multi-channel service standards with Filum.ai

The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.

Learn more

Orgalife digitizes customer listening and care with Filum.ai

Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.

Learn more

Gohub accelerates 24/7 customer support with AI Agent

A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.

Learn more

Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai

Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.

70%

Increase in resolution time

10K+

Survey collected across all touchpoints

60s

Time to complete surveys

Learn more

Dien Thoai Gia Kho goes digital with Filum.ai

Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.

Learn more

The Face Shop analyzes customer sentiments with Filum.ai

Guiding customers on their beauty journey through genuine care and understanding.

95

Average
CSAT score

1611+

Responses
across all touchpoints

26

Stores
implemented

Learn more

Vietop advances holistic education with Filum.ai

Delivering positive learning experience through meaningful student insights.

90

Average
CSAT score

350

Responses
across all touchpoints

4

Branches
implemented

Learn more

Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.

Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.

30%

Business performance improved with AI

100K+

Customer conversations assisted by AI Agent

99%

Average CSAT across all touchpoints

Learn more

Mediplus increases patient satisfaction with Filum.ai

<p>Building trust with patients through thorough and attentive care at every touchpoint.</p>

87

Average
CSAT score

1183+

Responses
across all touchpoints

503

Tickets
resolved

Learn more

Häfele boosts customer loyalty with Filum.ai

Improve customer experience by actively listening anytime, anywhere.

2

Campaigns
implemented

18

Average
NPS score

137+

Number of
responses

Learn more

Beauty Box understands its customers better with Filum.ai

Guiding customers on their beauty journey through genuine care and understanding

1140+

Feedback collected
across touchpoints

91%

Average
CSAT score

19+

Branches
deployed

Learn more

Xem thêm

End-to-end customer experience with

Exceptional experiences sparksustainable growth

Design XM

Shape experiences that speak directly to each customer.

Close the feedback loop

Capture VoC across channels & touchpoints Listen endlessly.

Close the feedback loop

Capture VoC across channels & touchpoints Listen endlessly.

Survey anytime, anywhere, instantly

All review channels in one place

Capture VoC from chat conversations

Analyze and respond to every review

Survey insights

Chat sentiment

Call summaries

Act instantly on customer sentiment

Profile & request history at a glance

Respond directly from the ticket

Real-time Insights

Let real-time data lead the way to smarter decisions.

Customer 360

Personalize at scale, maximize lifetime value.

Filum Unified CX Platform

Giải pháp nền tảng trải nghiệm khách hàng hợp nhất

Doanh nghiệp đã cải thiện CX như thế nào với Filum.ai

Én Space cuts conversation handling time by 96% with Filum AI Agent

MOSS elevates multi-channel service standards with Filum.ai

Orgalife digitizes customer listening and care with Filum.ai

Gohub accelerates 24/7 customer support with AI Agent

Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai

Dien Thoai Gia Kho goes digital with Filum.ai

The Face Shop analyzes customer sentiments with Filum.ai

Vietop advances holistic education with Filum.ai

Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.

Mediplus increases patient satisfaction with Filum.ai

Häfele boosts customer loyalty with Filum.ai

Beauty Box understands its customers better with Filum.ai

Bộ giải pháp

Giải pháp

So sánh

Tài nguyên

Công ty

Bộ giải pháp

Giải pháp

So sánh

Tài nguyên

Công ty

Bộ giải pháp

Giải pháp

So sánh

Tài nguyên

Công ty

Exceptional experiences spark
sustainable growth