Filum AI - Experience Management Platform

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EXPERIENCE MANAGEMENT PLATFORM

Filum XM Core Platform

Core platform design helps every business create great experiences

What is Experience Management?

Customer Experience Management Methodology at Filum.ai

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FILUM AI PLATFORM

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Exceptional experiences spark
sustainable growth

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80% of organizations predict CX will soon be the key battleground.

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80% of organizations predict CX will soon be the key battleground.

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High-growth firms earn 40% more with personalization

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High-growth firms earn 40% more with personalization

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60% of consumers say they’ll return if their shopping experience feels personalized.

(McKinsey & Company)

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60% of consumers say they’ll return if their shopping experience feels personalized.

(McKinsey & Company)

Design XM

Shape experiences that speak directly to each customer.

Design & create touchpoints

Create highly customized, personalized touchpoints with precision and control.

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Manage the full journey

Capture end-to-end insights into how customers feel and behave at every moment of their journey.

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Spot customer needs at every touchpoint

Instantly surface the topics and needs customers care about, right where they happen.

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Track CX metrics everywhere, in real time

Follow CSAT, NPS, CES, and more across every interaction with live data at your fingertips.

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Close the feedback loop

Capture VoC across channels & touchpoints Listen endlessly.

Close the feedback loop

Capture VoC across channels & touchpoints Listen endlessly.

Survey anytime, anywhere, instantly

Distribute surveys across 10+ channels: website, mobile, Zalo ZNS, POS, SMS, and more.

All review channels in one place

Collect feedback from social platforms, e-commerce, and service sites in one dashboard.

Capture VoC from chat conversations

Record and sort customer chats by channel.

Real-time Insights

Let real-time data lead the way to smarter decisions.

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Quickly grasp key emotions and trending themes

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Analyze each topic and emotional nuance in detail

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Track sentiment by topic across every channel

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Customer 360

Personalize at scale, maximize lifetime value.

Experience Profile

A complete view of every customer

Create a single source of truth by merging demographic, transactional, and experience data.

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Dynamic Segmentation

Smarter segments, in real time

Flexibly segment customers using intelligent criteria.

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Customer Management

All profiles in one dashboard.

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Engagement

Personalized campaigns at scale

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Integration

Seamlessly connect with all channels you use

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Filum AI Platform

Comprehensive AI Agent platform for CXM

Discover the all-in-one solution for businesses.

Build growth that lasts

Deliver exceptional customer experiences to drive sustainable business growth.

Success Stories

Top businesses have already seen transformational results with Filum AI

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Comprehensive experience management platform with

GenAI

Achievement

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Solution Package

AI Agent for Sales

AI Agent for Customer Service

Customer Engagement (Coming)

Customer Experience Management

Platform

Solutions

Sector

Retail

Healthcare

F&B

Education

Technology

Financial Services

Securities & Insurance

Metrics

CSAT

NPS

CES

Supported by

Resources

Blog

Events

Success Stories

Resource Center

Trung tâm trợ giúp

Reach out to us

explore@filum.ai

+84 888 18 1313

Head Office:173 Tran Nao, An Khanh Ward, Thu Duc City

Hà Nội:7 Ton That Thuyet, Cau Giay, Hanoi

Singapore:20A Tanjong Pagar Road, Singapore

Compare

Filum vs. Survey Monkey

Filum vs. Qualtrics

Filum vs. Google Forms

Filum vs. Zalo ZNS Rating

Company

About Us

Pricing

Careers

News & Press Release

Partnership

© 2024 Filum Inc. All rights reserved.

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Comprehensive experience management platform with

GenAI

Supported by

Achievement

top_2_startup_wheel

Excellent_Innovation_Shinhan

Impact_Innovation_Shinhan

top_30_vic

Solution Package

AI Agent for Sales

AI Agent for Customer Service

Customer Engagement (Coming)

Customer Experience Management

Platform

Solutions

Sector

Retail

Healthcare

F&B

Education

Technology

Financial Services

Securities & Insurance

Metrics

CSAT

NPS

CES

Resources

Blog

Events

Success Stories

Resource Center

Trung tâm trợ giúp

Compare

Filum vs. Survey Monkey

Filum vs. Qualtrics

Filum vs. Google Forms

Filum vs. Zalo ZNS Rating

Company

About Us

Pricing

Careers

News & Press Release

Partnership

Reach out to us

explore@filum.ai

+84 888 18 1313

Head Office:173 Tran Nao, An Khanh Ward, Thu Duc City

Hà Nội:7 Ton That Thuyet, Cau Giay, Hanoi

Singapore:20A Tanjong Pagar Road, Singapore

© 2024 Filum Inc. All rights reserved.

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