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FILUM AI PLATFORM

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Exceptional experiences spark

sustainable growth

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80% of organizations predict CX will soon be the key battleground.

(Gartner)

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High-growth firms earn 40% more with personalization

(Twilio)

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60% of consumers say they’ll return if their shopping experience feels personalized.

(McKinsey & Company)

Design XM

Shape experiences that speak directly to each customer.

Design & create touchpoints

Create highly customized, personalized touchpoints with precision and control.

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Manage the full journey

Capture end-to-end insights into how customers feel and behave at every moment of their journey.

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Spot customer needs at every touchpoint

Instantly surface the topics and needs customers care about, right where they happen.

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Track CX metrics everywhere, in real time

Follow CSAT, NPS, CES, and more across every interaction with live data at your fingertips.

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Close the feedback loop

Capture VoC across channels & touchpoints Listen endlessly.

Real-time Insights

Let real-time data lead the way to smarter decisions.

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Quickly grasp key emotions and trending themes
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Analyze each topic and emotional nuance in detail
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Track sentiment by topic across every channel
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Customer 360

Personalize at scale, maximize lifetime value.

Experience Profile
A complete view of every customer
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Dynamic Segmentation
Smarter segments, in real time
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Customer Management
All profiles in one dashboard.
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Engagement
Personalized campaigns at scale
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Integration
Seamlessly connect with all channels you use
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Filum AI Platform

Giải pháp nền tảng CXM toàn diện

Khám phá bộ giải pháp quản trị trải nghiệm toàn diện cho doanh nghiệp

Build growth that lasts

Deliver exceptional customer experiences to drive sustainable business growth.

Success Stories

Top businesses have already seen transformational results with Filum AI

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