SUCCESS STORY
Hoàng Hà Mobile · Retail · 150+ cửa hàng

Thay vì thuê thêm nhân viên, Hoàng Hà Mobile tuyển một Lực lượng AI Agent.

Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.

30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
Hoàng Hà Mobile
Hoàng Hà Mobile

Filum không bán phần mềm — họ tuyển nhân sự AI cắm sâu vào vận hành của chúng tôi.

Trusted by businesses for measurable impacts
Viettop_55c3a73a03Vietop_9f7b4ccd13
Nhattin_27d3e2a0f2Nhattin_8bd5de8ed6
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KPMG_1605efec9bKPMG_e675c716f8
Moss_6121f101d8Moss_2b904d2a66
Medi_080960b6f0Medi_94491275cf
Hafele_f28bfa5431Hafele_025ccc03a7
Audi_f3b449aff9Audi_e20eebcec8
Orgalife_8d8f89d769Orgalife_92d52589b6
Hoangha_Mobile_98787179e7Hoangha_40df552c36
Vinasoy_a22f620964Vinasoy_6698ae2070
Gohub_e5b0bec208Go_42e67d1584
SMIV_73ae3a2e4dSMIV_a1ab79b734
GS_25_82b279e954GS_25_940b55fbab
OQR_842a5af801OQR_f305c899c1
Viettop_55c3a73a03Vietop_9f7b4ccd13
Nhattin_27d3e2a0f2Nhattin_8bd5de8ed6
zus_no_color_73be6cbdc0zus_colored_8a52a82304
KPMG_1605efec9bKPMG_e675c716f8
Moss_6121f101d8Moss_2b904d2a66
Medi_080960b6f0Medi_94491275cf
Hafele_f28bfa5431Hafele_025ccc03a7
Audi_f3b449aff9Audi_e20eebcec8
Orgalife_8d8f89d769Orgalife_92d52589b6
Hoangha_Mobile_98787179e7Hoangha_40df552c36
Vinasoy_a22f620964Vinasoy_6698ae2070
Gohub_e5b0bec208Go_42e67d1584
SMIV_73ae3a2e4dSMIV_a1ab79b734
GS_25_82b279e954GS_25_940b55fbab
OQR_842a5af801OQR_f305c899c1
New
ZUS Coffee × Filum.ai — 1,000 stores, 3 markets: AI handles 55%+ of conversations
Other
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ZUS Coffee × Filum.ai — 1,000 stores, 3 markets: AI handles 55%+ of conversations

55%+no human handoff — Malaysia & Singapore, first 2 months
New
Vietravel × Filum.ai — 20,000+ traveler voices, heard in full for the first time
Other
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Vietravel × Filum.ai — 20,000+ traveler voices, heard in full for the first time

50%+more than double the 18–22% before rollout
Sidotech × Filum.ai — AI Agent Resolves ~90% of AfterSales Conversations, 24/7
Retail
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Sidotech × Filum.ai — AI Agent Resolves ~90% of AfterSales Conversations, 24/7

~90%AfterSales conversations across Zalo, Facebook, Instagram
Nông Nghiệp ADI × Filum.ai — AI Handles ~95% of Agri-Input Advisory Conversations in the First Month
Other
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Nông Nghiệp ADI × Filum.ai — AI Handles ~95% of Agri-Input Advisory Conversations in the First Month

~95%AI Agents took part in fanpage conversations in the first month
Marmoris Yachting × Filum.ai — Two Brands, Two AI Agents, ~60% of Conversations Automated in Six Weeks
Other
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Marmoris Yachting × Filum.ai — Two Brands, Two AI Agents, ~60% of Conversations Automated in Six Weeks

~60%Handled independently by AI with no human intervention
Vietnam Television — VTV1 (Cất Cánh program)
Media
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Vietnam Television — VTV1 (Cất Cánh program)

>30%1 in 3 QR scans leaves a written response
KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster
Other
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KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster

87%Share of inbound messages handled by AI across deployed channels
Én Space cuts conversation handling time by 96% with Filum AI Agent
F&B
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Én Space cuts conversation handling time by 96% with Filum AI Agent

96%Average resolution time per conversation dropped from 7h46m to 15 minutes
MOSS elevates multi-channel service standards with Filum.ai
Other
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MOSS elevates multi-channel service standards with Filum.ai

Orgalife digitizes customer listening and care with Filum.ai
Healthcare
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Orgalife digitizes customer listening and care with Filum.ai

Gohub accelerates 24/7 customer support with AI Agent
Travel
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Gohub accelerates 24/7 customer support with AI Agent

Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Retail
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Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai

70%Increase in resolution time
Dien Thoai Gia Kho goes digital with Filum.ai
Retail
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Dien Thoai Gia Kho goes digital with Filum.ai

The Face Shop analyzes customer sentiments with Filum.ai
Beauty
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The Face Shop analyzes customer sentiments with Filum.ai

95Average
CSAT score
Vietop advances holistic education with Filum.ai
Education
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Vietop advances holistic education with Filum.ai

90Average
CSAT score
Mediplus increases patient satisfaction with Filum.ai
Healthcare
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Mediplus increases patient satisfaction with Filum.ai

87Average
CSAT score
Häfele boosts customer loyalty with Filum.ai
Retail
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Häfele boosts customer loyalty with Filum.ai

2Campaigns
implemented
Beauty Box understands its customers better with Filum.ai
Beauty
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Beauty Box understands its customers better with Filum.ai

1140+Feedback collected
across touchpoints

2

7

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99%

Average CSAT across all touchpoints

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100K +

Survey collected

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