Preamble
When users access the website https://filum.ai operated by Filum Company Limited (hereinafter referred to as "Filum" or "we"), cookies and similar technologies (hereinafter collectively referred to as "Cookies") are used by us to collect necessary data to ensure the website operates reliably and securely, and to personalize user experience.
To help you better understand Cookies, how we use them, and how you can manage them, Filum issues this Cookie Policy (hereinafter referred to as the "Policy").
This Policy is an integral part of Filum's Privacy Policy and Personal Data Processing Policy. In the event of any inconsistency, the Privacy Policy shall prevail.
The contents of this Policy include:
- What Cookies are and how they work;
- How Filum uses Cookies;
- The specific list of Cookies that Filum uses;
- How you can manage Cookies;
- Changes to this Cookie Policy.
1. What are Cookies? How do they work?
A Cookie is a small data file created by a website and stored on your device (computer, phone, tablet). Cookies typically exist as a string of characters. When you visit a website, Cookies allow the website to recognize your device through files previously sent to it.
Cookies are used for various purposes, including but not limited to:
- Supporting the operation of core website features (e.g., remembering language and setting preferences);
- Preventing fraud and protecting login sessions;
- Remembering content you are interested in to personalize your experience;
- Measuring the effectiveness of the website and marketing campaigns.
Cookies are commonly classified in several ways:
- By nature: Session Cookies, Persistent Cookies, Third-party Cookies, Secure Cookies (HttpOnly Cookies);
- By purpose: Strictly Necessary Cookies, Functional Cookies, Analytics Cookies, Marketing Cookies.
Each Cookie has a defined storage duration, ranging from a few minutes (Session Cookies) to several years (Persistent Cookies) depending on its purpose.
2. How does Filum use Cookies?
On the website https://filum.ai, Filum uses both Cookies under Filum's control (first-party) and Cookies of third parties (third-party) for the following purposes:
2.1. Strictly Necessary Cookies
These Cookies are essential and required for the website to operate reliably and provide core functionalities. You cannot disable this category of Cookies when accessing Filum's website, because the website will not function properly without them.
Examples: Cookies maintaining login sessions, Cookies protecting against CSRF attacks, load-balancing Cookies.
2.2. Functional Cookies
These Cookies are used to remember your preferences and settings, helping the website provide personalized features such as remembering your preferred language, interface theme (light/dark), or other options you have selected.
Functional Cookies are only activated after you consent.
2.3. Analytics Cookies
These Cookies provide information that helps Filum understand how you interact with the website by measuring metrics such as page views, click counts, visit duration, and user navigation paths. This data is used to improve the website experience and develop new features.
Analytics Cookies are only activated after you consent.
2.4. Marketing Cookies
These Cookies are used to deliver advertising and marketing content relevant to your interests, and to measure the effectiveness of Filum's marketing campaigns. Marketing Cookies may track your visits across multiple websites and collect information to personalize advertising.
Marketing Cookies are only activated after you consent.
3. Specific list of Cookies Filum uses
> Note: The table below is updated periodically as Filum changes tools or adds/removes Cookies. The latest version is always published on this page.
3.1. Strictly Necessary Cookies
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| [session_id] | Filum (first-party) | Maintain login session | Session |
| [csrf_token] | Filum (first-party) | Protection against CSRF attacks | Session |
| [cookie_consent] | Filum (first-party) | Remember your cookie preferences | 12 months |
| [TBD — tech team to add] | — | — | — |
3.2. Functional Cookies
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| [lang_preference] | Filum (first-party) | Remember preferred language (VN/EN) | 12 months |
| [TBD — tech team to add] | — | — | — |
3.3. Analytics Cookies
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga, _gid, _gat | Google Analytics | Measure traffic and user behavior | _ga: 24 months / _gid: 24 hours |
| [TBD — tech team to add if Hotjar/Mixpanel/Amplitude is used] | — | — | — |
3.4. Marketing Cookies
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Facebook Pixel | Measure Facebook ad performance, retargeting | 3 months |
| li_sugr, bcookie | LinkedIn Insight Tag | Measure LinkedIn ad performance | LinkedIn cookies: up to 24 months |
| [TBD — tech team to add if Google Ads/others are used] | — | — | — |
> Filum's commitment: All third-party Cookies used belong to reputable providers that meet international security standards. Filum does not use Cookies to sell personal data.
4. How you can manage Cookies
4.1. Manage via Filum's Cookie Banner
When you first visit Filum's website, you will see a banner notifying you of Cookie usage. The banner offers 3 options with equal visual weight:
| Option | Effect |
|---|---|
| I agree | Accept all Cookie categories (necessary, functional, analytics, marketing) |
| Settings | Open the customization panel to enable/disable each non-essential Cookie category |
| Reject | Keep only Strictly Necessary Cookies; disable all non-essential Cookies |
Filum's commitments:
- Before you make your choice, Filum does not activate any non-essential Cookies (including analytics and marketing);
- You may change your selection at any time by clicking the "Cookie Settings" button in the website footer;
- If you choose "Reject" or customize to disable certain Cookie categories, you can still access the website. However, some personalized features may be limited.
4.2. Manage via browser settings
Most browsers are set by default to accept Cookies. You can change your browser configuration to:
- Stop accepting Cookies from all websites;
- Prompt you before accepting Cookies from a website;
- Delete Cookies stored on your device.
Guides for managing Cookies on popular browsers:
- Google Chrome: Manage Cookies on Chrome
- Mozilla Firefox: Manage Cookies on Firefox
- Safari: Manage Cookies on Safari
- Microsoft Edge: Manage Cookies on Edge
Note: Disabling all Cookies may cause some websites (including filum.ai) to not function correctly.
4.3. Third-party opt-out tools
For certain analytics and marketing Cookies, you may opt out directly with the provider:
- Google Analytics: Install Google Analytics opt-out browser add-on
- Facebook Ads: Facebook Ads settings
- LinkedIn Ads: LinkedIn Ads settings
5. Changes to this Cookie Policy
Filum reserves the right to update this Policy from time to time to reflect changes in tools, applicable law, or operational practices.
- For substantial changes (adding new Cookie categories or changing third-party processors), Filum will post a notice on the website at least 30 days before the effective date;
- The current version is always published at https://filum.ai/en/cookie-policy;
- If the Policy changes require renewed consent from you (e.g., adding a new Marketing Cookie category), the cookie banner will automatically reappear for you to make a new selection.
6. Contact Filum
If you have any questions, requests, or complaints regarding Cookies or this Policy, please contact us via the following channels:
| Channel | Information |
|---|---|
| [email protected] | |
| Head office address | Floor 03, No. 67 B4 Street, An Khanh Ward, Ho Chi Minh City, Vietnam |
| Website | https://filum.ai |
| Privacy Policy page | https://filum.ai/en/privacy-policy |
