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Zendesk Mini-App
Zendesk Mini-App
Create Zendesk tickets automatically from Filum.
Track the tickets to ensure their loops are completely closed.
Automatically provide your teammates with the full context to handle the incidents.
CASE MANAGEMENT
Application Type:
Applications
Solution:
Voice of the Customer
Category:
Case Management
Highlight Feature
Simple installation:
Easy to integrate your Zendesk account into Filum with a few clicks.
Comprehensive support:
Filum supports all Zendesk ticket types and statuses.
Text piping support:
Each ticket can be pre-filled with customer and feedback data to provide the full context for your team.
Use Cases
Streamline the ticket creation process:
Enable automatic ticket creation so your team can focus their effort on issue resolution.
Collaboration with ease:
Create and assign tasks on Zendesk for the right team, directly on Filum.
Close the feedback loop automatically:
Send emails or Zalo messages to your customers to let them know that their voices have listened.
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Zendesk