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Zendesk Source

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Zendesk Source

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    Create Zendesk tickets automatically from Filum.
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    Track the tickets to ensure their loops are completely closed.
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    Automatically provide your teammates with the full context to handle the incidents.
CASE MANAGEMENT
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Application Type:
Sources
Solution:
Voice of the Customer
Category:
Case Management
Highlight Feature
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    Simple installation: Easy to integrate your Zendesk account into Filum with a few clicks.
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    Comprehensive support: Filum supports all Zendesk ticket types and statuses.
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    Text piping support: Each ticket can be pre-filled with customer and feedback data to provide the full context for your team.
Use Cases
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    Streamline the ticket creation process: Enable automatic ticket creation so your team can focus their effort on issue resolution.
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    Collaboration with ease: Create and assign tasks on Zendesk for the right team, directly on Filum.
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    Close the feedback loop automatically: Send emails or Zalo messages to your customers to let them know that their voices have listened.
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