AI-Native Platform · Customer Intelligence
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ListenInsightActionCustomer 360
Lead the CX Revolution with GenAI
As we expanded our business, ensuring consistent service quality across all locations became a major challenge. With Filum, we can easily manage and evaluate quality at each store, better understand our customers, and continuously improve their shopping experience.
95
Average CSAT score
1611
Responses across all touchpoints26
Stores implemented
LOAN NHICustomer Care Staff
We used to rely on Typeform, but since it only let us share surveys via URL links, customers often overlooked them. With Filum, we have access to a variety of well-designed survey templates that help us better understand our customers' needs.
1140
Feedback collected91%
Average CSAT score19+
Branches deployed
Loan NhiCustomer Care Staff
Our team used to spend a lot of time designing surveys, but response rates were low, with only a few dozen replies each month. Resolving customer complaints often took over an hour. Since adopting Filum.ai, we’ve received nearly 10,000 customer reviews. It now takes just 60 seconds for customers to share their feedback, raising our response rate to 8%. Ticket resolution time has decreased by 70%, and and the long waits are gone. Filum.ai is not only fast but also helps us gain deeper insights into our customers.
70%
Increase in resolution time10K+
Survey responses collected60s
Time to complete surveys
Nguyen Tien DungManager
Using Filum.ai allows us to deliver an excellent experience for students across all our branches, listen to every touchpoint, and collect feedback on a single platform. This has greatly improved our team’s ability to support and care for our students.
90
Average CSAT score350
Responses across all touchpoints04
Branches implemented
LE THUY DUYENTele-Marketer Leader
60%Savings in operational resources
Customer service used to be challenging and resource-intensive. But since we started using Filum.ai’s AI Agent, things have gotten so much easier. It handles a high volume of customer requests quickly and efficiently, which saves our team a lot of work. What really stands out is how it keeps learning from every interaction and gets smarter over time. It’s reassuring to know we have a tool that improves itself and supports us so effectively.
30%
Business performance100K
Conversations supported by Filum99%
Average CSAT score
Nguyen Kim DucRetail Manager
100K+Conversations supported by Filum AI Agent
We use NPS surveys to gather customer feedback. With Filum’s tools, we can quickly collect responses and take timely action to optimize the customer experience, making our retention efforts much more effective.
2
Campaigns implemented18
Average NPS score137+
Number of responses
NGUYEN THI THAO DIEMDigital Marketing Leader
70%Increase in resolution time
Thanks to Filum.ai, Gohub can support customers worldwide 24/7, across all time zones. Faster response times, centralized operations, cost savings, and a consistently professional experience – that’s the value Filum brings us.
Le Thai BaoCo-Founder & Head of Growth
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