Why This Role Exists

We don't hire interns to answer customer inquiries. Here, support is where you start, so you learn the product and the customer deeply enough to do the real job: training and operating an AI Agent that does the support itself, then building the systems that make our whole Customer Success team faster. You won't be a ticket-handler. You'll be the human who operates AI Agents to automate the next thing.

Why Join Filum

Filum AI is building the AI-Native Customer Platform · Sales · Support · CX from the ground up, alongside real customers, in a market that doesn't hand out easy wins. You're early in your career, and that's the point. If you bring curiosity, grit, and ownership, you'll get:

• Founding-team proximity — work directly with the Founding Team, no buffer layers.
• Real ownership — real customers, real projects. Not busywork.
• Compounding craft — the SOPs and automations you build become how the team operates after you.

What You'll Do

This role moves through three phases — you earn the next one by mastering the one you're in.

• Shadow Support (learn the ground truth). Handle real user inquiries on the Filum Platform. Learn the product cold — you can't train an AI to do a job you don't understand yourself.
• Train & Operate the AI Agent (become the operator). Turn what you learned into an AI Agent that handles support. Train it, monitor it, catch where it's wrong, and fix the root cause. Own its quality bar.
• Build the Systems (own a project). Take on or propose your own project: SOPs for Support and CS, educational content, internal workflows, and automations that remove repetitive work from the CS team.

Who You Are

Must-Haves

• Curiosity that pulls you into how the product actually works.
• Depth — you break problems to root cause, not surface answers.
• Grit — you stay in the tedious part before the interesting work arrives.
• Ownership — you treat ambiguity as a signal to act, not a reason to wait.
• Integrity — you do what you said, raise issues early, and admit what you don't know.
• Clear communication in Vietnamese and English — written and verbal.
• Comfort with AI tools — you've played with ChatGPT / Claude / MCPs, etc.

Nice-to-Haves

• Hands-on with AI-native / no-code automation tools.
• Any exposure to SaaS, B2B software, or customer-facing work.
• Ability to create clear docs, checklists, or walkthroughs others can follow.

This Role Is NOT for You If

• You wait to be assigned tasks before you act.
• You see ambiguity as a blocker, not a signal to move.
• You go quiet when a customer is frustrated or your automation breaks.
• You want predictability over growth.

Clarity now saves both of us a harder conversation later.

What You'll Get

• A rare AI operator skillset — you'll leave knowing how to train, operate, and deploy an AI Agent against real customer problems.
• Direct mentorship from the Founding Team.
• Real ownership — space to build → fail → learn → scale.
• A path forward — strong performers can convert to full-time Customer Operation / CS roles.
• Full-time internship.

How to Apply

Please give us the answers that are true for you, not the ones you think we want to hear.

1. Why this role — and why now? What pulls you toward AI, customers, and building systems at this point?
2. Tell us about a time you taught yourself something hard, or stayed with a tedious task until it worked. Doesn't have to be work.

📩 Send your CV and answers to: [email protected] (Chief Customer Officer)