60%
Customer-centric businesses believe in the role CXM plays inside the organisation. They hold that a rounded view of the customer across channels and sales platforms is critical to the company’s future success.
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Forrester reports that customers will spend more to keep using a product. When a brand meets their needs, they will spend two to four times more to stay with the brand they prefer.
Filum XM Solution
The core of the XM platform
Put the Filum XM customer experience management platform to work — one complete solution that listens to customers continuously, wherever they are.
- Detects needs, mindset and emotion
- Spots the hot spots
- Phỏng đoán và dự đoán hành động
- Data connection gateway
- Listens to and collects third-party data
- Reporting and presentation
- Sentiment analysis
- Nhận dạng đánh giá tiềm năng
- Builds the experience journey
- Automates the action
- Kết nối mở với các hệ thống nội bộ
- Detects needs, mindset and emotion
- Spots the hot spots
- Phỏng đoán và dự đoán hành động
- Data connection gateway
- Listens to and collects third-party data
- Reporting and presentation
- Sentiment analysis
- Nhận dạng đánh giá tiềm năng
- Builds the experience journey
- Automates the action
- Kết nối mở với các hệ thống nội bộ
XM CORE
Filum
Intelligence Hub
Filum
Analytics Hub
Filum
Listening Engine
Filum
Engagement Hub
Cost that flexes with the size of your organisation
A rollout designed around your needs and your stage of growth — lean, and easy to change.
Training and strategy consulting, included
<p>Internationally certified practitioners, ready to run training and consulting that fits your situation and your CX goals.</p>
Data secured to standard
Filum’s storage and processing infrastructure is built for scale, and suits a business of any size.
Filum XM differs from other customer management platforms in that it manages the customer experience end to end: collecting and analysing data at every touchpoint, encouraging cross-functional collaboration between teams, putting customer feedback first, and using newer technology to deliver a personalised experience.
Filum defines a shared list of events and groups them into categories. That normalises data from many sources into a single source of truth inside Filum, and makes using and upgrading the service easier across the platform’s other configurations.
On Filum Marketplace we ship ready-made integrations with the business apps most teams already use, plus support for SDK, API and webhook integration. If you need something beyond that, talk to our engineering team about the specifics.
Yes. Filum XM can be customised to what a business in your industry actually needs. The platform offers a range of features and functions that can be adjusted to each organisation’s own requirements, and our engineering team will take on customisation requests and advise on how best to use the platform against your CX goals. Whether that means integrating with your existing systems or adding custom features, we work closely with customers so Filum XM fits the business.
- First, sign up on our website or get in touch with our support team.
- We then walk you through creating the business account, including setting up data connections and configuring the platform around your needs.
- We also provide documentation and other resources through the whole rollout. Our support team’s aim is to make fitting Filum into your existing infrastructure as seamless as it can be, so you can start getting the benefit of managing customer experience properly.
