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Your customer feedback made easy

Let customers stay with you longer by avoiding the guesswork and working on understanding where you are doing right — and wrong — with customer satisfaction (CSAT) forms built right into Zalo.
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TRUSTED BY
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CXM Framework: Getting started from Day 01
Unraveling the Essence: CXM Framework for Businesses in the Era of Digital Transformation. How businesses can begin their journey of building a more customer-centric experience.

Boost Customer Satisfaction with the #1 Chat Platform

Personalize your Customer Service at scale and engage with customers in a way that they love. Integrating with your Zalo OA, Filum helps your business streamline communication channels, personalize CSAT Campaign, and gather valuable insights that can improve customer satisfaction.

  • 2B
    Daily Messages
    Billions of chat and feedback between customers and businesses every day.
  • 03
    Steps to Integrate
    Integrate Filum right into Zalo. Receive and process every single customer feedback to get better insights.
HOW IT WORKS

Ask right. Act fast. Follow-up instantly.

Win back your Customer with Zalo CSAT for Business. Start Your First Campaign in Just 30 Minutes!
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360° View of Customer Profile on single touch-point

Consolidating all customer data into a single view enables personnel to understand customers more easily.
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  • Customer Profile with a timeline view

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  • Customer Lifetime Value

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  • Customer Attributions based on business functions

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  • Automatically calculated CX Metrics: CSAT, CES, and NPS

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Continuously collecting and categorizing customer feedback

Dynamic Segment your customer's feedback into groups based on rating and group of keywords
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  • Dynamic Feedback Segmentation

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  • Custom Survey on Customer Lifecycle

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  • Custom categorize on business function's demand

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+100 of available sources to collect your Customer Voices

Embed the Customer Centric culture across your organisation
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  • Real-time Feedback on every single transaction - Filum & Haravan

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  • Ticket Management - Filum & Google Sheets

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  • Call Center Integration - Filum & Callio