Deliver the best experience to your customers by streamlining feedback operations and gathering not only more, but better responses that tell your customer needs.
Automatically collect feedback and instantly follow up across channels
Campaign Design - Ask Right
Custom Feedback Campaign
CSAT, CES, and NPS Templates
Custom Templates
Distribution Channels
Feedback Analytics - Categorize
Feedback Metrics & Insights
Dynamic Segmentation
Campaign Reports & Dashboards
Automated Actions - Act fast
Automated actions based on triggers and context
Native integrations with internal systems
Case Management - Followup Instantly
Full Cycle Ticket Management
Case Reports
Integration with Case Management Services
Build your surveys with ease
Improve the response rate of your customers with engaging and fully customizable survey templates.
Custom surveys on multiple channels
Prebuilt feedback questions to evaluate critical metrics
Distribute and collect feedback on your customers' favorite channels
A library of 50+ survey templates to choose from
Learn More
Workflows and Automate Voice of Customer Program
Dynamically segment your customers' feedback into groups based on ratings and keywords
Dynamic feedback segmentation
Custom surveys based on customer lifecycles
Custom categorize on business function's demand
Learn more
Act & follow up instantly
Automatically take follow-up actions to close the loops and let customers know that you care about their feedback.
Analytics on custom attributions
Instantly notify customers about the process
Real-time and periodic sharing internally with Reports & Dashboard
Support internal communication channels
Learn more
Deliver excellent experience, so no tickets are left behind
Alert and Call-back at ease
Prebuilt automated actions on 3rd party tools
Custom automate notify
Export & Share Reports
Support internal communication channels
Recommended action
Instant notify customer about the process
Integrate with communication tools your customers use
Predictive intelligence engine
Learn more
How our customers are achieving CX success with the Filum XM Platform
Mediplus
Healthcare
Mediplus improve patient satisfaction with Filum
Case resolution:+30%
Loyal customer spending:+25%
Feedback Responsive Rate:+79%
More resources to help you grow
Blog
CX METRICS
What Is Customer Effort Score (CES)?
Customer effort score (CES) is especially important to create the type of experience you want as it helps by pinpointing the friction points where your customers struggle the most.
In this guide, we’ll help you understand customer care – including its benefits, challenges, and how you can set your own customer care team for success with proven best practices.
13 Top Customer Service Metrics You Should Measure
We will explore top customer service metrics to measure, helping you gain insights into your customer service performance and improve the overall customer experience.
Customer experience is becoming a key differentiator for businesses in today's competitive landscape, and for businesses that want to stay ahead of competition, it’s arguably the only way forward.
Customer effort score (CES) is especially important to create the type of experience you want as it helps by pinpointing the friction points where your customers struggle the most.
In this guide, we’ll help you understand customer care – including its benefits, challenges, and how you can set your own customer care team for success with proven best practices.
13 Top Customer Service Metrics You Should Measure
We will explore top customer service metrics to measure, helping you gain insights into your customer service performance and improve the overall customer experience.
Customer experience is becoming a key differentiator for businesses in today's competitive landscape, and for businesses that want to stay ahead of competition, it’s arguably the only way forward.