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FILUM DYNAMIC FEEDBACK

Act fast. Close the loop.

Deliver the best experience to your customers by streamlining feedback operations and gathering not only more, but better responses that tell your customer needs.
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GET STARTED WITH YOUR FAVOURITE APPS

Automatically collect feedback and instantly follow up across channels

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Campaign Design - Ask Right
  • Custom Feedback Campaign
  • CSAT, CES, and NPS Templates
  • Custom Templates
  • Distribution Channels
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Feedback Analytics - Categorize
  • Feedback Metrics & Insights
  • Dynamic Segmentation
  • Campaign Reports & Dashboards
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Automated Actions - Act fast
  • Automated actions based on triggers and context
  • Native integrations with internal systems
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Case Management - Followup Instantly
  • Full Cycle Ticket Management
  • Case Reports
  • Integration with Case Management Services

Build your surveys with ease

Improve the response rate of your customers with engaging and fully customizable survey templates.
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    Custom surveys on multiple channels
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    Prebuilt feedback questions to evaluate critical metrics
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    Distribute and collect feedback on your customers' favorite channels
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    A library of 50+ survey templates to choose from
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Workflows and Automate Voice of Customer Program

Dynamically segment your customers' feedback into groups based on ratings and keywords
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    Dynamic feedback segmentation
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    Custom surveys based on customer lifecycles
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    Custom categorize on business function's demand
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Act & follow up instantly

Automatically take follow-up actions to close the loops and let customers know that you care about their feedback.
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    Analytics on custom attributions
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    Instantly notify customers about the process
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    Real-time and periodic sharing internally with Reports & Dashboard
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    Support internal communication channels
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Deliver excellent experience, so no tickets are left behind

Alert and Call-back at ease
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    Prebuilt automated actions on 3rd party tools
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    Custom automate notify
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    Export & Share Reports
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    Support internal communication channels
Recommended action
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    Instant notify customer about the process
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    Integrate with communication tools your customers use
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    Predictive intelligence engine
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How our customers are achieving CX success with the Filum XM Platform

More resources to help you grow

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