Customer story
AI-Native Customer Platform · Sales · Support · CXCustomers message everywhereYour AI consults
Customers message everywhereYour AI consults
from one place.
Set up in minutes · support English & your local languages
Running in production across 1,000+ retail locations in Vietnam, Malaysia, Singapore and the Philippines
app.filum.ai
What it does
Unified Inbox
No more tab-switching. Every conversation from WhatsApp, Facebook, Shopee, Lazada and 50+ more lands in one inbox.
+12
AI Workforce
Train or Hire and measure a team of AI agents that sell, support and follow up around the clock — like real teammates you never onboard twice.
Hana
Customer Care
Alex
Customer Success
Diệu
Sales Development
Quân
Tech Support
+9 more agents
Workflows Automation
Automate your customer operations — set the rules once and Filum runs the busywork, hands-free.
Workflow · Conversation routing
LiveRoutingRouting Agent
Support · Sales · Complaint
CS AICS AI
Looks up data, answers instantly
Sales AISales AI
Creates the lead, follows up
HumanHuman Agents
Priority support VIP customers
Lead & Happiness generation
Every chat is a chance to win and keep a customer. Filum spots buying signals, closes the sale, and turns first-timers into regulars.
LN⚡️ New Lead
Linh Ngo
Hi! Do you have this in size M?
MT💰 Paid
Minh Tran
Just completed payment — thank you!
SC🔂 Retained
Sarah Chen
Back again — same as last time 🙌
Insights
Every interaction feeds your Company Brain — intention, sentiment and knowledge across 100% of conversations, not just a sample.
- Order placed
- Review received
- Refund requested
- Complaint
- Issue resolved
See it in action
Measurable outcomes from businesses
One platform instead of a patchwork of disconnected tools.
Hoang Ha MobileCustomer story
+30% revenue after rolling out Filum AI across the business.
Retail · F&B55%+conversations handled without a human1,000 stores, 3 markets: AI handles 55%+ of conversations.Retail · Mobile+30%revenue growthAI Agents as front-line, human in the loop.
FMCG80%conversations automated end to endPeak-season volume absorbed without adding headcount.
Agricultural supplies~95%first-month consultations involved AIThe AI Agent joined nearly every consultation in month one.Travel20,000+customer voices capturedFeedback collected at scale across the whole customer journey.
Professional servicesA Big 4 firm rebuilt its entire customer survey programme on Filum.
Home & building productsTwo customer engagement campaigns deployed on Filum.24/7
AI Agent on duty, even after hours
< 5 min
to connect a new channel
100%
of conversations captured and measured
Join the first 100.
A Discord for people building AI agents in Southeast Asia. The first 100 members get a permanent Founding Member badge.
Here’s what awaits you
- Sales AI playbooks
- Customer Care AI playbooks
- Prompts for AI Commerce
- Weekly office hours
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