Every table, every order, one inbox.
Answered in seconds. 24/7.
Bookings, catering quotes, delivery complaints and reviews arrive on six apps at once. Filum's AI agent answers them in your restaurant's voice — and hands your team only what needs a human.
Everything a restaurant fields, in one place.
One workspace instead of five apps, a booking notebook and the phone at the pass.
Bookings stop living in five different apps
Messenger, Instagram, WhatsApp, TikTok and the website widget land in one queue.
One queue
No more checking five apps during service.
Channel kept
You always see where the guest wrote from.
Never dropped
Unanswered enquiries surface before the guest books elsewhere.
It answers, takes the booking and briefs your team
From the first question to a booking your floor team can read.
Advises
Answers from your real menu and opening hours.
Books
Takes the booking details and confirms the set menu.
Qualifies
Turns a catering enquiry into a brief for sales.
Aisha
Is the terrace open tonight?
Hoang
Do you cater off-site for 120?
Linh
Table for 8 on Saturday?
Mai
Ravi
Otto
Iris
Set menu · 8 courses
$18.00
Wedding package · 120 pax
$7,200
Cold brew · 500ml
S$3.50
You decide what a good answer sounds like
Rate a reply and it learns your house style. What it picks up stays with that guest, in words your floor team can read.
Rate
Thumbs up or down on any reply it sends.
Remember
Saved to the guest, not buried in a thread.
Explain
The floor reads a summary, not a raw log.
Learning loop
AI Summary
Linh booked a table for 8 on Saturday at 7:00pm and took the set menu with 2 vegetarian covers — $140.00. She also mentioned the starters arrived cold last time, so the booking is flagged for the floor manager.
Learn from context
- Party size8 · 2 vegetarian
- VenueBukit Bintang
- ChannelMessenger
- Last visitCold starters · 6 Sep
See what chat actually fills your tables with
Which enquiries turn into bookings, and which stall.
One funnel
Enquiries in, bookings out. Nothing guessed.
By channel
See which app actually fills the room.
Week on week
Every metric against the previous seven days.
FacebookEmailInstagramWhatsAppWebsiteBookings from chat
Booking rate
Covers booked
Linh TranCustomer stories
Two F&B teams. Two very different problems.
Coffee chain · 1,000+ stores · 7 countries
A 30-person Customer Happiness team now covers the Philippines, Malaysia and Singapore — after replacing a chat tool, a ticketing system and a chatbot with one AI agent.
- 55%+
- of conversations resolved with no human handoff
- ~90%
- of conversations have AI supporting the agent
- 3
- markets on the same 30-person team
“Filum AI is embedded so deeply into our daily work, and we rely on it with very high confidence. That allows the whole team to focus on what truly matters.”Read the story
Restaurant & event catering · Ho Chi Minh City
Corporate events and weddings are won or lost on reply speed. Messenger, Instagram and Zalo OA now run on one AI agent.
- 96%
- faster handling — 7h46m down to 15 minutes
- 76%
- of care messages resolved end-to-end by AI
- 70%
- of the lead-capture flow automated
“In our industry, if you respond slower than 3 hours, you have almost certainly been dropped from the shortlist.”Read the story
Trusted by customer-obsessed teams across SEA
Put an AI agent on your inbox
Book a demo and we will walk through what that looks like for your venue.
- 1
Connect your channels
Messenger, Instagram, WhatsApp, TikTok and the website widget.
- 2
Point it at your menu
Dishes, prices, opening hours and table plan — so it answers from what you really serve.
- 3
It answers guests 24/7
Takes bookings, qualifies catering enquiries and escalates the rest.
Learning loop