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FOR RESTAURANTS & CAFÉS

Your guests message.Filum drafts the booking.Your team confirms.

Guests ask on WhatsApp, Instagram, Messenger and your website. Filum's AI agent answers in your voice and captures the date, time, party size, menu and dietary notes, ready for your team to confirm.

Book DemoSee how booking works
Works onWhatsApp
Works onWhatsApp

Trusted by teams across Southeast Asia

Guest questions

Every question,
answered from your menu.

Dishes, prices, opening hours and house rules. Filum’s AI agent answers from what you really serve, in your voice.

Aina smiling at her phone, coffee in hand

Aina

via Instagram

Do you have a kids’ menu?

Filum AI agent

Yes, four dishes for under-10s. Want me to send it?

From: Menu

What time does the kitchen close?

Filum AI agent

Last orders at 10:30 PM tonight.

From: Opening hours

Human control

AI flags it. Your floor team decides.

When a guest needs a person, Filum stops and flags it for your team, with the conversation context intact.

Mei Lin Tan

8 pax · Sat 7:00 PM

Last time the starters came out cold though.

⚑ Flagged for human review

Complaint about a previous visit

Assigned to Rina

Floor manager

A floor manager with a tablet talking with a guest at her table

Performance

See which conversations convert

From chat to booking, in one place

The AI agent drafts the booking details from the conversation. No copy-paste.

Your team moves it forward

One pipeline, on stages you define.

And sees what converts

Conversion, open, success and cancelled, over time.

Sample data
Orders created
1,009
this month
From conversations
1,009
linked to a conversation
Success
805
79.7% of orders
Avg order value
$120
per order
⌕ Search orders…
Mei Lin TanCONVO-000506 · 19 Sep 2026
$144.00New enquiry ⌄
✦MessengerSet menu · 8 pax
Arjun KumarCONVO-000505 · 18 Sep 2026
$2,100In progress ⌄
✦WhatsAppCatering · 120 pax
Aisha RahmanCONVO-000504 · 18 Sep 2026
$55.00Confirmed ⌄
✦InstagramTerrace dinner · 4 pax
Derek WongCONVO-000503 · 17 Sep 2026
$175.00Confirmed ⌄
✦Website chatLunch box × 30
Nurul AzizCONVO-000502 · 17 Sep 2026
$96.00Confirming ⌄
✦WhatsAppBirthday · 6 pax
Kenji SatoCONVO-000501 · 16 Sep 2026
$180.00Confirmed ⌄
✦WhatsAppOmakase · 2 pax
PIPELINE Conversation
New enquiry97In progress71Undecided0Confirming25Confirmed805No booking12
New enquiry97
Arjun KumarCONVO-000505
WhatsApp$2,100
Kelvin OngCONVO-000500
WhatsApp—
In progress71
Wei LimCONVO-000499
Messenger$64
Undecided0
No bookings
Confirming25
Nurul AzizCONVO-000502
WhatsApp$96
Confirmed805
Aisha RahmanCONVO-000504
Instagram$55
Derek WongCONVO-000503
Website chat$175
No booking12
Hafiz IsmailCONVO-000498
Instagram$72
Mei Lin TanCONVO-000506
Messenger$144
⤳ Conversation → order conversion
Orders created
0
From conversations
0
100% of orders
Success
0
79.8% of orders
Avg order value
$0
CONVERSION FUNNEL
Conversations 4,120
In pipeline 1,010 24.5% of previous
Converted 806 79.8% of previous
ORDERS BY STATUS CATEGORY
Success0
Open0
Cancelled0
ORDERS OVER TIME
80400
Aug 27Sep 2Sep 8Sep 14Sep 19

Customer stories

ZUS Coffee

7 countries. 1,000+ cafés.
One standard of service.

Illustrative

ZUS marketLive with Filum← Pakistan (off map)Conversation handled

Filum's AI Workforce now runs customer service in three of them, with one 30‑person team.

50K+conversations
every month
55%+resolved with no
human handoff
~90%of handling turns
involve AI

55%+ measured in Malaysia & Singapore, first 2 months.

Eddie Goh

“Filum AI is embedded so deeply into our daily work, and we rely on it with very high confidence. That allows the whole team to focus on what truly matters.”Eddie Goh · Group General Manager, ZUS Coffee

Read the story ›
Én Restaurant & Event Space
RESTAURANT & EVENT CATERING · HCMC
BEFORE FILUMWITH FILUM

A wedding enquiry lands at 9:00 AM.

9:00AM
Conversation open for 0m
9 AM12 PM3 PM5 PM
7h46m→15m
31× faster

Average resolution time per conversation: corporate events and weddings, on Messenger, Instagram and Zalo OA.

“In our industry, if you respond slower than 3 hours, you have almost certainly been dropped from the shortlist.”Én Restaurant & Event Space

76% care messages resolved end-to-end by AI70% of the lead-capture flow automated
Read the story ›
M
Mai
MessengerInstagramZalo OA
Wedding enquiry · Messenger
9:00 AM
Hi! Do you have space for a 250-guest wedding on 12 Dec?
Én team · 11:24 AM
Hi Mai, let me check the calendar and come back to you.
1:10 PM
Thanks. Could you also send the set-menu options?
Én team · 3:02 PM
12 Dec is open. Packages and menus attached.
4:46 PM
Perfect, let's book a tasting.
Resolved · 4:46 PM · 7h 46m
9:00 AM
Hi! Do you have space for a 250-guest wedding on 12 Dec?
Én · AI Agent · 9:00 AM
Hi Mai! Noted: 250 guests on 12 Dec. Here are our packages and set menus.
9:06 AM
Great. Is there a vegetarian option?
Én · AI Agent · 9:07 AM
Yes, we have vegetarian set menus. Our team will follow up to confirm.
9:15 AM
Perfect, thank you so much!
Resolved · 9:15 AM · 15m
⏪ Same enquiry. Same 9:00 AM. Now with Filum.

Illustrative conversation, timed to Én's average resolution time per conversation (7h46m → 15m).

Put an AI agent on your inbox

Book a demo and we will walk through what that looks like for your venue.

  1. 1

    Connect your channels

    Messenger, Instagram, WhatsApp and the website widget.

  2. 2

    Point it at your menu

    Dishes, prices and opening hours — so it answers from what you really serve.

  3. 3

    It keeps answering after hours

    Drafts bookings, qualifies catering enquiries and flags the rest for your team.

Book DemoRead Én Space's story
WhatsAppMessenger

Learning loop

Do you have a table for 8 on Saturday?
Noted — 7:00pm for 8 at Bukit Bintang; the team will confirm it.
Set menu please — two of us are vegetarian.