Trusted by leading businesses
A business's website is increasingly becoming the first interactive touchpoint between customers and the business, and it has a major influence on attracting potential customers.
By surveying customers on the website, businesses gain the basis to improve and optimize their experience at this touchpoint, thereby increasing website conversion rates.
CSAT Evaluation on the Website
Measure customer satisfaction with the online purchasing process on the business's e-commerce website.
Diverse CES Surveys
Assess how easy it is to complete actions on the Blog page and checkout page, then optimize the customer experience on this channel.
Post-Purchase NPS
Measure how likely customers are to recommend the business to others, optimizing the effectiveness of referral marketing.
Measure customers' purchasing experience on the website
Survey customers throughout their journey on the website to optimize experience and increase conversion rates.
- Choose which experience metrics to measure from a library of 50+ standardized survey templates
- Set the target audience and timing for surveys according to the business's needs
- Customize and preview where surveys are displayed on the website
Collect reader feedback on every piece of content
Evaluate how effective website content is and develop a content strategy aligned with the needs of your target audience.
- Run surveys on each content page throughout the customer's reading journey
- Collect feedback and understand customers' content needs
- Optimize and develop website content aligned with customers' wants and goals
Handle feedback right at the touchpoint
Streamline customer care tasks right on the business's own website
- Set up automated customer care workflows triggered by customer feedback
- Send notification emails to the team, ensuring customers are always supported promptly
- Smart customer segmentation based on survey feedback results
Unify all feedback anytime, anywhere with Generative AI
Smart AI technology helps businesses gain deep insights into customer behavior on the website
- Automatically centralize and analyze customer feedback on the business's website
- Summarize themes and experience hot spots from customer feedback
- Give businesses an overview of customers' real experience on the website
Resources
The Customer Experience Management framework
Why a business needs a Customer Experience Management framework, and the steps to building a CX strategy on it — in this ebook.
News and press