About the role

Filum builds AI-native CX products used by real customers every day. We're hiring a Fresher/Junior Product Manager with a strong UI/UX instinct to help design and ship the experiences on our customer-facing platform. (We're also an AI-native company internally — we build our own internal tools to make our own product/ops work easier — but this role is squarely about the external product our customers use.)

This is not a role for someone who wants to sit behind a spec doc. You'll spend most of your time talking to and observing our actual customers and end-users — understanding their workflows, frustrations, and unmet needs — and translating that empathy into clean, usable interfaces.

What you'll do

• Talk to and observe real customers/end-users of Filum's product to deeply understand how they work today and where the friction is.
• Turn user research into simple, well-structured product requirements and UX flows for the customer-facing product.
• Partner closely with engineering and design to ship fast — this is a small, dynamic, AI-native team where ideas go from insight to shipped feature quickly.
• Sweat the UX details: information architecture, empty states, error states, onboarding flows — the small things that make a product feel great to use.
• Continuously talk to users post-launch to validate whether the shipped experience actually solved their problem, and iterate.
• Use AI tools day-to-day (for research synthesis, prototyping, spec-writing) as a default way of working, not a novelty.

What we're looking for

• Genuine empathy for users — you'd rather sit with someone and watch them struggle through a workflow than guess what they need.
• Strong UI/UX sensibility: you notice bad interfaces, you can explain why they're bad, and you have opinions about what "good" looks like.
• This role has no fixed playbook. You'll make calls with incomplete information and course-correct in the open — if you do your best work with clear specs and established process, this isn't the right stage for you yet.
• Comfortable using AI tools (ChatGPT/Claude, prototyping assistants, etc.) as part of your daily workflow.
• 0–2 years of experience — fresh graduates with strong self-driven projects, a design/PM internship, or a portfolio showing user-centered thinking are very welcome to apply.
• Required: a link to one thing you've shipped, driven, or owned end-to-end — a class project, internship deliverable, freelance work, or portfolio case study. We care more about what you've actually done than where you studied.
• Bonus: familiarity with Figma, basic wireframing/prototyping, or a track record of shipping something (a side project, a student project, freelance work) end to end.

Why join Filum

• Work on real products used by real customers every day — you'll see your work's impact immediately, not months later.
• Small, dynamic, AI-native team — no bureaucracy, fast decisions, direct access to leadership.
• Own meaningful scope early — this is a foundational hire on the product function, not a cog role.
• A culture that treats AI as a default tool, not an add-on — you'll build with it, not just talk about it.

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