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Messenger
Messenger
Collect and analyze chat messages to gain insights and improve customer experience.
Automatically detect sentiment from conversations to identify areas for improvement and enhance customer satisfaction.
Efficiently distribute surveys to customers through your Messenger app.
MESSAGING
Application Type:
Integrations
Solution:
Voice of the Customer
Category:
Messaging
Highlight Feature
Simple installation: Easy integration to start capturing customer feedback and chat messages from your Messenger account.
Real-time: Receive and analyze feedback and chat messages in real-time to improve customer experience.
Use Cases
Use Messenger to send transactional surveys to customers for immediate feedback.
Distribute relationship surveys with Messenger to measure customer loyalty over time.
Use Messenger to collect chat messages and detect sentiment from conversations to improve customer experience.
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