CSAT
Measuring Customer Satisfaction (CSAT) for Your Business
It’s important to know how your customers really feel.
What it is
Customer Satisfaction
Used to measure how satisfied customers are after a purchase or interaction. Learn where you excel and where you fall short to improve your CX.
Sell more to existing customers
When a customer is very satisfied, cross‑selling acceptance increases by 20% (SQM Group).
Higher profitability
Improving CX can boost revenue by 2–7% & profitability by 1-2% (McKinsey & Co).
Increased referrals
77% of customers are likely to recommend your brand after a single positive experience (Qualtrics).
Filum.ai grows CSAT through...
24/7 instant, yet thoughtful responses
Give fast, smart, and always on-point responses. Immediately.
Making every interaction more personal
Analyze customer needs and emotions to tailor each response.
Deep listening across all channels
Collect insights from chat, calls, surveys, and reviews, so every customer feels heard.
Proactive issue resolution
Auto-create tickets from feedback, sends them to the right agent, and prioritizes what matters most.
99%
Average CSAT across all touchpoints
100K +
Survey collected
1
4
Start measuring CSAT today!
Build the foundation for long-term growth.
