# Filum.ai

> Filum is a unified Experience Management (XM) platform that helps businesses listen to, understand, and act on customer and employee experience data — turning insights into measurable, sustainable growth. Filum combines Voice of Customer (VoC), Customer 360, and AI Agents into one connected system, with Customer Experience Management (CXM) live today and Employee Experience Management (EXM) coming soon.

## Products

- [Filum Voice of Customer](https://filum.ai/xm-core-platform): Collect, analyze, and act on customer feedback at scale — survey campaign builder, Zalo CSAT, Zendesk integration, automated follow-up actions, AI-powered Opportunity Gap Detector, and CX insights dashboards.
- [Filum Customer 360](https://filum.ai/xm-core-platform): A complete, unified view of every customer — combines profile, transaction, and feedback data into dynamic segments and real-time reporting (incl. native HubSpot integration).
- [Filum CXM Framework](https://filum.ai/cxm-framework): A practical framework (built on 3 pillars) that helps businesses assess where they stand on the CX maturity roadmap and how to advance.
- [AI VOC Agent](https://filum.ai/what-is-ai-agent): AI agents that read, summarize, and act on Voice-of-Customer signals automatically, reducing manual analysis work for CX and support teams.
- [Experience Management Core Platform](https://filum.ai/xm-core-platform): The unified backbone connecting Filum's CX products — data pipelines, AI, automation, and reporting in one place.

## Solutions & Resources

- [Solutions](https://filum.ai/solutions): Industry- and use-case-specific applications of Filum's platform (e.g., retail, banking, telecom CX programs).
- [Customer Stories](https://filum.ai/customers): Real results from businesses using Filum to improve customer experience and retention.
- [Comparisons](https://filum.ai/comparisons): How Filum compares with other CX, VoC, and customer data platforms.
- [Resources](https://filum.ai/resources): Guides, reports, and articles on CX strategy, AI in CX, and experience management best practices.
- [CX Report](https://filum.ai/cx-report): Research and benchmark data on customer experience trends.
- [ROI Calculator](https://filum.ai/roi-calculator): Estimate the business impact and ROI of investing in CX with Filum.
- [Marketplace](https://filum.ai/marketplace): Pre-built integrations and apps that extend the Filum platform.
- [Pricing](https://filum.ai/pricing): Filum's plans and pricing.

## Company

- [About Us](https://filum.ai/about-us): Filum's mission — enabling data-driven business decisions and helping companies build sustainable growth through better customer (and soon employee) experiences.
- [Careers](https://filum.ai/careers): Open roles and what it's like to work at Filum.
- [News & Press](https://filum.ai/news-and-press): Company news, announcements, and media coverage.
- [Partners](https://filum.ai/partners): Filum's technology and channel partner program.
- [Book a Demo](https://filum.ai/book-demo): Schedule a live walkthrough of the Filum platform.

## Legal

- [Privacy Policy](https://filum.ai/privacy-policy)
- [Terms of Service](https://filum.ai/terms-of-service)
- [Cookie Policy](https://filum.ai/cookie-policy)