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EXPERIENCE MANAGEMENT PLATFORM CAPABILITIES

The one place for all XM programs, built for CX pioneers

Elevate your business against the competition by harnessing a lightning-fast Filum Experience Management Platform that guarantees exceptional customer experiences, every time.

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Customer-Centric Companies

60%

Believe in the role of CX to Business ROI

Leaders say it is very important to the future success of their business to have a complete and consistent view of their customers across their sales, service, and support channels and platforms.

Customers

2.4x

more likely to stay

Companies that put the customer at the center of their leadership, strategy, and operations grow revenue, profits, employee engagement, and retain customers at more than twice the rate of other firms.

Customer-Centric Companies
60%
Believe in the role of CX to Business ROI
Leaders say it is very important to the future success of their business to have a complete and consistent view of their customers across their sales, service, and support channels and platforms.
Customers
2.4x
more likely to stay
Companies that put the customer at the center of their leadership, strategy, and operations grow revenue, profits, employee engagement, and retain customers at more than twice the rate of other firms.

FILUM CORE PLATFORM

Core Platform for Ultimate Experience Management

xID - Experience Identification

Listening Engine

Engagement Hub

Analytics Engine

Intelligence Hub

xID Experience Identification

Unify Experience

The single source of truth about every Experience Identity

Identity Resolution & Duplication
Profile Enrichment
Smart Segmentation (AI technology)

xID Experience Identification
Unify Experience
The single source of truth about every Experience Identity
- Identity Resolution & Duplication
- Profile Enrichment
- Smart Segmentation (AI technology)
Endless Listening
Listening Engine
Continuously collect & enrich data through Data Sources Collection
- Multiple sources of connection
- Social Listening
Activate every single workflow
Engagement Hub
Continuously collect & enrich data through Data Sources Collection
- Journey Studio
- Automated Actions
- Open Integration
The art of Data
Analytics Engine
Analyze, evaluate, and categorize data
- Reporting and presenting data function
- Insight Detection
- Custom & Calculated Properties
Unlock Insights, Drive Action
Intelligence Hub
Advanced AI, ML
- Intent Detection Engine
- Sentiment Analysis
- Prediction Engine

FILUM XM SOLUTION

The complete CxSuite solution for businesses

Unleash the power of Customer Experience Management with CXSuite - the ultimate solution for businesses to create more happy customers and drive sustainable growth!

Customer Experience

Employee Experience

Product Experience

Brand Experience

Customer 360

Filum Customer 360 is the complete view of customer profiles across all their journeys.

Dynamic Feedback

Filum Dynamic Feedback streamlines the feedback management process.

Training, Templates & Master Class for Organization

Drive cultural change to business by implementing the right approach with the right tool to the right team provided by CX Professionals.

Customer Experience
Customer 360
Filum Customer 360 is the complete view of customer profiles across all their journeys.
Dynamic Feedback
Filum Dynamic Feedback streamlines the feedback management process.
Training, Templates & Master Class for Organization
Drive cultural change to business by implementing the right approach with the right tool to the right team provided by CX Professionals.
Employee Experience
Product Experience
Brand Experience
Coming Soon

GETTING STARTED

From Day 01: Launch Your First CXM Program and Transform Customer Experience

Revolutionize your customer experience with a tailored solution that combines cutting-edge technology and expert-advised strategies to deliver sustainable experience-led growth.

Pay as you grow

As your business grows, our Listening Engine helps you easily get more insights by connecting experiences with more touch-points, channels and business operational data.

Consulting services

Tailored CX training and workshops for your business. We help you kick off your first CXM project with practical, action-based consultations and built-in campaigns that drive growth.

Scale & secure your data

Our infrastructure is built to scale.

Filum XM Platform support all size of business with powerful and securely system.

Start smart, pay as you grow

$650

Filum Solution includes the software license, resources, and consulting service that can be tailored to meet your organization’s individual needs.

CÂU HỎI THƯỜNG GẶP

Doanh Nghiệp có câu hỏi. Filum sẵn sàng giải đáp.

Giải đáp những câu hỏi về nền tảng Filum.

Sustainable Growth Solution for your excellent customer experience