Trusted by businesses for measurable impacts

AI Agent for Sales

Smooth and effortless from lead nurturing to demo booking

Your AI Sales Assistant understands users deeply and knows your product thoroughly.

Flexible offers by segment

Provide freemium options and the right discounts for each user group.

Recommend the best plan

Guide users toward the package that fits their needs, whether individual or business.

Instant demo booking

Fast confirmation helps reduce missed opportunities.

Polished and caring follow-up

Personalized follow-up messages that feel thoughtful, including offers and price comparisons.

Polished and caring follow-up

Personalized follow-up messages that feel thoughtful, including offers and price comparisons.

AI handles countless customer requests quickly and clearly, saving our team both time and effort. The best part is that the AI continues to learn from every interaction and becomes smarter every day.

Nguyễn Kim Đức

Retail Manager at Hoàng Hà Mobile

AI Agent for Customer Service

Seamless, refined support for users of every scale

Stand out with the art of intelligent and attentive customer service.

Handle 90% of requests

Automatically answer repeated questions such as permission settings, login issues, domain connection, invoice top-ups, and more.

Tactful technical troubleshooting

Suggest solutions for common errors before escalating to engineering.

Thoughtful follow-up after incidents

Stay close to customers until everything is running smoothly.

Accurate ticket routing

AI identifies the issue and assigns it to the right team instantly.

Timely renewal reminders

Automatic reminders seven days before expiration with simple renewal guidance.

The numbers that speak for themselves

100K+

Conversations supported by Filum.ai

70%

Reduction in customer response time

Customer Experience Management (CXM)

Create the most complete user journey

Build deeper relationships with your customers and grow into a leading technology brand.

CXM Solution

A breakthrough in Customer Experience

Build trust with purposeful technology.

We empower confident decision-making

Filum visualizes the key data you need to improve performance.

Inbox performance

Track key metrics (conversation volume, response time, etc.) in one dashboard.

Omni-channel rating management

Evaluate reviews from multiple sources/branches with ease.

Omni-channel rating management

Evaluate reviews from multiple sources/branches with ease.

Chat purpose summary

Understand why customers reach out.

Interaction storage & filtering

Quickly retrieve full feedback, smartly filtered by sentiment.

Topic & sentiment analysis

Identify most common topics and their associated sentiments.

Deep-dive into 'hot' topics

Access detailed analysis for every major topic.

Custom ticket reports

Filter by time, owner, channel,... to create the exact report you need.

Custom ticket reports

Filter by time, owner, channel,... to create the exact report you need.

Testimonials

Hear from our customers

Grow revenue & retain customers with AI Agents

Deliver outstanding experiences for sustainable growth.

Success Stories

Top businesses have already seen transformational results with Filum AI

Vietnam Television — VTV1 (Cất Cánh program)

>30%

1 in 3 QR scans leaves a written response

1,000+

across episodes from Gala 2025 → April 2026

First

real-time VoA on a national-television program

KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster

How KINGLED deployed AI to handle 87% of inbound chats, cut response time 15×, and capture nearly 500 structured leads in the first 3 months.

87%

Share of inbound messages handled by AI across deployed channels

15×

Average wait time cut from nearly 3 hours down to ~10 minutes

500+

Leads captured with name, phone, product, region — classified by urgency

Én Space cuts conversation handling time by 96% with Filum AI Agent

F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.

96%

Average resolution time per conversation dropped from 7h46m to 15 minutes

76%

Customer-care messages now resolved end-to-end by AI instead of 100% human

70%

From inbound message to qualified lead handover to sales

MOSS elevates multi-channel service standards with Filum.ai

The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.

Learn more

Orgalife digitizes customer listening and care with Filum.ai

Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.

Learn more

Gohub accelerates 24/7 customer support with AI Agent

A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.

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Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai

Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.

70%

Increase in resolution time

10K+

Survey collected across all touchpoints

60s

Time to complete surveys

Learn more

Dien Thoai Gia Kho goes digital with Filum.ai

Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.

Learn more