Boost customer loyalty with exceptional experiences

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FILUM SOLUTION FOR RETAIL

Boost customer loyalty with exceptional experiences

With Filum, you can have all the tools you need to be a leading brand in the competitive retail industry, where customer experience is crucial to success.

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Actively listen to customer needs

Know every one of your customers

Act on high-impact opportunities

Today's shoppers demand personalization

Relying solely on products alone is no longer sufficient to retain customers. With a lot available options, customers now demand exceptional service and personalized experiences that exceed their expectations

88%

of shoppers feel the experience a brand provides is just as important as its product.

Salesforce, 2022

RETAIL SOLUTION BY FILUM

Enable businesses to deliver experiences that shoppers want to complete their purchases

Gain insight into shifting consumer needs and desires through Filum that help prioritize areas for innovation and personalization. Leverage this information to provide exceptional shopping experiences that set business apart and foster customer loyalty.

How our customers are achieving CX success with the Filum XM Platform

Mediplus
Healthcare
Mediplus improve patient satisfaction with Filum
Case resolution: +30%
Loyal customer spending: +25%
Feedback Responsive Rate: +79%

Hundreds of available data sources to unify

Data is at the heart of the Filum Experience Management Platform. We empower you to freely explore and learn from data however you want, no matter where it is stored.