Trusted by businesses for measurable impacts

Close deals faster,
drive revenue with

AI Agent

Right deal for right customer

Send personalized vouchers that convert.

Real-time inventory checking

Stock levels are updated continuously.

Tactful re-engagement

Follow-ups feel natural and helpful.

Smart recommendations

Upsell/cross-sell with precision. Boost order value while clearing excess inventory.

Smart recommendations

Upsell/cross-sell with precision. Boost order value while clearing excess inventory.

AI handles a high volume of customer requests quickly and efficiently, which saves our team a lot of work. What really stands out is how it keeps learning from every interaction and gets smarter over time.

Nguyen Kim Duc

Retail Manager at Hoang Ha Mobile

AI Agent for Customer Service

Let AI do the heavy lifting

Boost loyalty through exceptional CX.

Resolve 90% of inquiries

x2 CS team's productivity by automating repetitive questions.

Master complex cases

AI learns from human responses to resolve nuanced issues.

Resolve negative feedback

AI classifies emotions and flags critical complaints for fast action.

Ticket system for retail

AI prioritizes, categorizes, and routes tickets to the right team.

Order creation & return processing

Automate the entire workflow for a smooth, frustration-free experience.

Our customers have
proven success

100K+

Conversations supported by Filum.ai

70%

Reduction in customer response time

Customer Experience Management (CXM)

Deliver unmatched shopping experiences

Be the brand customers can't forget.

CXM Solution

A breakthrough in Customer Experience

Build trust with purposeful technology.

We empower
confident decision-making

Filum visualizes the key data you need to improve performance.

Inbox performance

Track key metrics (conversation volume, response time, etc.) in one dashboard.

Omni-channel rating management

Evaluate reviews from multiple sources/branches with ease.

Omni-channel rating management

Evaluate reviews from multiple sources/branches with ease.

Chat purpose summary

Understand why customers reach out.

Interaction storage & filtering

Quickly retrieve full feedback, smartly filtered by sentiment.

Topic & sentiment analysis

Identify most common topics and their associated sentiments.

Deep-dive into 'hot' topics

Get detailed analysis for every major topic.

Custom ticket reports

Filter by time, owner, channel,... to create the exact report you need.

Custom ticket reports

Filter by time, owner, channel,... to create the exact report you need.

Testimonials

Khách hàng nói gì về chúng tôi

Retain customers & grow revenue with Filum AI

Deliver outstanding CX for sustainable growth.

Câu chuyện thành công

Doanh nghiệp đã cải thiện CX như thế nào với Filum.ai

Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.

Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.

30%

Business performance improved with AI

100K+

Customer conversations assisted by AI Agent

99%

Average CSAT across all touchpoints

Learn more

Dien Thoai Gia Kho goes digital with Filum.ai

Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.

Learn more