Trusted by businesses for measurable impacts

Close deals faster,
drive revenue with

AI Agent

Right deal for right customer

Send personalized vouchers that convert.

Real-time inventory checking

Stock levels are updated continuously.

Tactful re-engagement

Follow-ups feel natural and helpful.

Smart recommendations

Upsell/cross-sell with precision. Boost order value while clearing excess inventory.

Smart recommendations

Upsell/cross-sell with precision. Boost order value while clearing excess inventory.

AI handles a high volume of customer requests quickly and efficiently, which saves our team a lot of work. What really stands out is how it keeps learning from every interaction and gets smarter over time.

Nguyen Kim Duc

Retail Manager at Hoang Ha Mobile

AI Agent for Customer Service

Let AI do the heavy lifting

Boost loyalty through exceptional CX.

Resolve 90% of inquiries

x2 CS team's productivity by automating repetitive questions.

Master complex cases

AI learns from human responses to resolve nuanced issues.

Resolve negative feedback

AI classifies emotions and flags critical complaints for fast action.

Ticket system for retail

AI prioritizes, categorizes, and routes tickets to the right team.

Order creation & return processing

Automate the entire workflow for a smooth, frustration-free experience.

Our customers have
proven success

100K+

Conversations supported by Filum.ai

70%

Reduction in customer response time

Customer Experience Management (CXM)

Deliver unmatched shopping experiences

Be the brand customers can't forget.

CXM Solution

A breakthrough in Customer Experience

Build trust with purposeful technology.

We empower
confident decision-making

Filum visualizes the key data you need to improve performance.

Inbox performance

Track key metrics (conversation volume, response time, etc.) in one dashboard.

Omni-channel rating management

Evaluate reviews from multiple sources/branches with ease.

Omni-channel rating management

Evaluate reviews from multiple sources/branches with ease.

Chat purpose summary

Understand why customers reach out.

Interaction storage & filtering

Quickly retrieve full feedback, smartly filtered by sentiment.

Topic & sentiment analysis

Identify most common topics and their associated sentiments.

Deep-dive into 'hot' topics

Get detailed analysis for every major topic.

Custom ticket reports

Filter by time, owner, channel,... to create the exact report you need.

Custom ticket reports

Filter by time, owner, channel,... to create the exact report you need.

Testimonials

Hear from our customers

Retain customers & grow revenue with Filum AI

Deliver outstanding CX for sustainable growth.

Success Stories

Top businesses have already seen transformational results with Filum AI

ZUS Coffee × Filum.ai — 1,000 stores, 3 markets: AI handles 55%+ of conversations

1,000 stores, 3 markets — AI resolves 55%+ of conversations, with the same 30-person team.

55%+

no human handoff — Malaysia & Singapore, first 2 months

~90%

AI present in most conversations, supporting agents to SOP

3 markets

with the same 30-person team — Philippines, Malaysia, Singapore

Vietravel × Filum.ai — 20,000+ traveler voices, heard in full for the first time

20,000+ voices — the first time Vietravel could listen, tour by tour

50%+

more than double the 18–22% before rollout

20,000+

across ZNS, email and QR code in under 6 months

24 hours

sent across channels while the trip is still fresh

Sidotech × Filum.ai — AI Agent Resolves ~90% of AfterSales Conversations, 24/7

AI Agent handles ~90% of AfterSales conversations — around the clock

~90%

AfterSales conversations across Zalo, Facebook, Instagram

24/7

No human coverage required — including 3 AM

>87%

Order guides & device connectivity troubleshooting

Nông Nghiệp ADI × Filum.ai — AI Handles ~95% of Agri-Input Advisory Conversations in the First Month

Two specialized AI Agents that understand 'farmer-speak' — handling ~95% of fanpage conversations after just one month.

~95%

AI Agents took part in fanpage conversations in the first month

>75%

Sales team focused on large orders & hard cases instead of repetitive questions

1 month

From go-live (1 Oct 2025) to ~95% AI-assisted conversations

Marmoris Yachting × Filum.ai — Two Brands, Two AI Agents, ~60% of Conversations Automated in Six Weeks

Two premium brands, five chat channels, one workspace — and a customer care team freed for the work only people can do.

~60%

Handled independently by AI with no human intervention

~87%

AI completed its advisory goal once the knowledge base stabilized

~98%

AI fully resolved process, booking, and policy questions

Vietnam Television — VTV1 (Cất Cánh program)

>30%

1 in 3 QR scans leaves a written response

1,000+

across episodes from Gala 2025 → April 2026

First

real-time VoA on a national-television program

KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster

How KINGLED deployed AI to handle 87% of inbound chats, cut response time 15×, and capture nearly 500 structured leads in the first 3 months.

87%

Share of inbound messages handled by AI across deployed channels

15×

Average wait time cut from nearly 3 hours down to ~10 minutes

500+

Leads captured with name, phone, product, region — classified by urgency

Én Space cuts conversation handling time by 96% with Filum AI Agent

F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.

96%

Average resolution time per conversation dropped from 7h46m to 15 minutes

76%

Customer-care messages now resolved end-to-end by AI instead of 100% human

70%

From inbound message to qualified lead handover to sales

MOSS elevates multi-channel service standards with Filum.ai

The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.

Learn more

Orgalife digitizes customer listening and care with Filum.ai

Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.

Learn more

Gohub accelerates 24/7 customer support with AI Agent

A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.

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Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai

Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.

70%

Increase in resolution time

10K+

Survey collected across all touchpoints

60s

Time to complete surveys

Learn more

Dien Thoai Gia Kho goes digital with Filum.ai

Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.

Learn more