Trusted by businesses for measurable impacts

AI Agent for Sales

Consult with thoughtful care

Feel at ease with the right healthcare service.

Helpful package recommendations

Based on symptoms, age, and treatment goals.

Flexible consultation flows

Tailored for different customer groups (seniors,...)

Graceful follow-ups

Genuine check-ins (Sharing offers, advice,...)

Smart appointment booking

Suggest the nearest available time slots. Fast and convenient.

Smart appointment booking

Suggest the nearest available time slots. Fast and convenient.

With Filum.ai, we no longer worry about missing patient feedback. Every opinion is captured right after a visit, helping us resolve issues quickly and significantly improve service quality.

Nguyễn Bích Phương

CSR Manager at Mediplus

AI Agent for Customer Service

Your dedicated AI Assistant,
with 24/7 support

Always there when needed. Reliable and thoughtful.

Handles 90% of inquiries

Answers for everything, from checkups to insurance and procedures.

Support before treatment

Clear instructions on fasting, what to bring, what to ask, what to expect.

Care after treatment

Detailed follow-up instructions for recovery and self-care.

Healthcare-grade ticketsystem

AI prioritizes, categorizes, and routes tickets to the right department.

Flexible checkup scheduling

AI manages confirmations & reminders, so you easily book, reschedule, or cancel.

Leading with AI–powered customer care

100K+

Conversations supported by Filum.ai

70%

Reduction in customer response time

Customer Experience Management (CXM)

Designing a comprehensive healthcare journey

Deliver care that patients won’t forget.

CXM Solution

A breakthrough in Customer Experience

Build trust with purposeful technology.

We empower
confident decision-making

Filum visualizes the key data you need to improve performance.

Inbox performance

Track key metrics (conversation volume, response time, etc.) in one dashboard.

Omni-channel rating management

Evaluate reviews from multiple sources/branches with ease.

Omni-channel rating management

Evaluate reviews from multiple sources/branches with ease.

Chat purpose summary

Understand why customers reach out.

Interaction storage & filtering

Quickly retrieve full feedback, smartly filtered by sentiment.

Topic & sentiment analysis

Identify most common topics and their associated sentiments.

Deep-dive into 'hot' topics

Access detailed analysis for every major topic.

Custom ticket reports

Filter by time, owner, channel,... to create the exact report you need.

Custom ticket reports

Filter by time, owner, channel,... to create the exact report you need.

Testimonials

Hear from our customers

Break through with a truly distinctive healthcare experience.

Listen to your customers daily to deliver truly attentive care.

Success Stories

Top businesses have already seen transformational results with Filum AI

Én Space cuts conversation handling time by 96% with Filum AI Agent

F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.

96%

Average resolution time per conversation dropped from 7h46m to 15 minutes

76%

Customer-care messages now resolved end-to-end by AI instead of 100% human

70%

From inbound message to qualified lead handover to sales

MOSS elevates multi-channel service standards with Filum.ai

The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.

Learn more

Orgalife digitizes customer listening and care with Filum.ai

Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.

Learn more

Gohub accelerates 24/7 customer support with AI Agent

A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.

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Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai

Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.

70%

Increase in resolution time

10K+

Survey collected across all touchpoints

60s

Time to complete surveys

Learn more

Dien Thoai Gia Kho goes digital with Filum.ai

Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.

Learn more