Peace of mind at every moment of care
So customers, patients, and your team all get the right support - the way it should be.
Helpful package recommendations
Based on symptoms, age, and treatment goals.
Flexible consultation flows
Tailored for different customer groups (seniors,...)
Graceful follow-ups
Genuine check-ins (Sharing offers, advice,...)
Smart appointment booking
Suggest the nearest available time slots. Fast and convenient.
Handles 90% of inquiries
Answers for everything, from checkups to insurance and procedures.
Support before treatment
Clear instructions on fasting, what to bring, what to ask, what to expect.
Care after treatment
Detailed follow-up instructions for recovery and self-care.
Healthcare-grade ticketsystem
AI prioritizes, categorizes, and routes tickets to the right department.
Flexible checkup scheduling
AI manages confirmations & reminders, so you easily book, reschedule, or cancel.
100K+
Conversations supported by Filum.ai
70%
Reduction in customer response time
1
6
CXM Solution
A breakthrough in Customer Experience
Build trust with purposeful technology.
Inbox performance
Track key metrics (conversation volume, response time, etc.) in one dashboard.
Omni-channel rating management
Evaluate reviews from multiple sources/branches with ease.
Omni-channel rating management
Evaluate reviews from multiple sources/branches with ease.
Chat purpose summary
Understand why customers reach out.
Interaction storage & filtering
Quickly retrieve full feedback, smartly filtered by sentiment.
Topic & sentiment analysis
Identify most common topics and their associated sentiments.
Deep-dive into 'hot' topics
Access detailed analysis for every major topic.
Custom ticket reports
Filter by time, owner, channel,... to create the exact report you need.
Custom ticket reports
Filter by time, owner, channel,... to create the exact report you need.
2
7
Break through with a truly distinctive healthcare experience.
Listen to your customers daily to deliver truly attentive care.
Top businesses have already seen transformational results with Filum AI
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.
70%
Increase in resolution time
10K+
Survey collected across all touchpoints
60s
Time to complete surveys
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Orgalife digitizes customer listening and care with Filum.ai
Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.
