Perfectly-timed offers for the right customers
Real-time table availability
Effortless order creation
Menu recommendations with rich visuals
AI suggests dishes based on time of day, preferences, and bestsellers. Upsell and cross-sell with precision.
Handle 90% of customer requests
Instant answers about reservations, orders, and more — no call center needed.
De-escalate issues gracefully
AI receives complaints, guides the resolution, or creates urgent tickets.
Order-status checking
Customers get accurate updates by simply providing an order ID.
Ticket system built for F&B
AI categorizes, prioritizes, and routes requests to the right teams.
Order creation & refund handling
Create new orders, update addresses, and process refunds seamlessly.
1
6
CXM Solution
A breakthrough in Customer Experience
Build trust with purposeful technology.
Inbox performance
Omni-channel rating management
Omni-channel rating management
Chat purpose summary
Interaction storage & filtering
Topic & sentiment analysis
Deep-dive into 'hot' topics
Custom ticket reports
Custom ticket reports
2
7
Top businesses have already seen transformational results with Filum AI
ZUS Coffee × Filum.ai — 1,000 stores, 3 markets: AI handles 55%+ of conversations
1,000 stores, 3 markets — AI resolves 55%+ of conversations, with the same 30-person team.
55%+
~90%
3 markets
Vietravel × Filum.ai — 20,000+ traveler voices, heard in full for the first time
20,000+ voices — the first time Vietravel could listen, tour by tour
50%+
20,000+
24 hours
Sidotech × Filum.ai — AI Agent Resolves ~90% of AfterSales Conversations, 24/7
AI Agent handles ~90% of AfterSales conversations — around the clock
~90%
24/7
>87%
Nông Nghiệp ADI × Filum.ai — AI Handles ~95% of Agri-Input Advisory Conversations in the First Month
Two specialized AI Agents that understand 'farmer-speak' — handling ~95% of fanpage conversations after just one month.
~95%
>75%
1 month
Marmoris Yachting × Filum.ai — Two Brands, Two AI Agents, ~60% of Conversations Automated in Six Weeks
Two premium brands, five chat channels, one workspace — and a customer care team freed for the work only people can do.
~60%
~87%
~98%
Vietnam Television — VTV1 (Cất Cánh program)
>30%
1,000+
First
KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster
How KINGLED deployed AI to handle 87% of inbound chats, cut response time 15×, and capture nearly 500 structured leads in the first 3 months.
87%
15×
500+
Én Space cuts conversation handling time by 96% with Filum AI Agent
F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.
96%
76%
70%
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.
70%
10K+
60s
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
CSAT score
1611+
across all touchpoints
26
implemented
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
CSAT score
350
across all touchpoints
4
implemented
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
100K+
99%
Mediplus increases patient satisfaction with Filum.ai
<p>Building trust with patients through thorough and attentive care at every touchpoint.</p>
87
CSAT score
1183+
across all touchpoints
503
resolved
Häfele boosts customer loyalty with Filum.ai
Improve customer experience by actively listening anytime, anywhere.
2
implemented
18
NPS score
137+
responses
Beauty Box understands its customers better with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding
1140+
across touchpoints
91%
CSAT score
19+
deployed
