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FILUM SOLUTION FOR FINANCIAL SERVICES

Riding the wave: Trust & Transparency

In a rapidly changing industry, it is more important than ever to understand how consumers perceive trust and wealth in relation to their financial experiences.
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Identify experience gap
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Cross-Functional Support
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Transparency in communication

Establishing trust begins with a solid customer experience strategy

Finance is intensely personal — and customers expect to be able to engage with banks across channels, which makes seamless customer experience a must-have in this market.

27.5%

is the growth rate that brands could achieve by improving their CX scores by 10%.
ROI of Customer Experience, 2016
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FINANCE SERVICES SOLUTION BY FILUM

Empower financial service providers to build customer loyalty and trust

Filum offers technology and services that enable financial institutions to support their customers' needs for personalization, confidence, caring, and trust. By delivering on these values, financial institutions can earn customer loyalty, establish long-lasting relationships, and increase their share of wallet.
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How our customers are achieving CX success with the Filum XM Platform

Hundreds of available data sources to unify

Data is at the heart of the Filum Experience Management Platform. We empower you to freely explore and learn from data however you want, no matter where it is stored.
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    100+ data sources and popular apps
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    Websites, mobile apps, cloud sources, databases
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    50+ additional templates every month on our Marketplace