CSAT
Measuring Customer Satisfaction (CSAT) for your business
It’s important to know what your customers really feel.
What it is
Customer Satisfaction
It is used to measure how how happy consumers are with a purchase or interaction. Learn where you excel and fall short to improve your CX.
Sell more for old customers
When a customer is very satisfied, cross‑selling acceptance rises by 20%. (SQM Group)
Higher profitablity
Improving customer experience can lead to a 2–7% revenue increase and 1–2% higher profitability (McKinsey & Co).
Increased referral
77% of satisfied customers are likely to recommend your brand (Bain & Co).
Filum.ai grows CSAT through...
24/7, instant but thoughtful responses
Our AI Agent gives fast, smart, and always on-point responses. Immediately.
Making every interaction more personal
Filum AI Agent analyzes customers’ needs and emotions to tailor every response.
Deep listening across all channels
We gather & collect insights from chat, calls, surveys, and reviews - so every customer feels heard.
Proactive issue resolution
Auto-create tickets from feedback, sends them to the right agent, and prioritizes what matters most.
99%
Average CSAT across all touchpoints
100K +
Survey collected across all touchpoints
1
4
Measure CSAT from today!
Build the foundation for long-term growth.
