Trusted by businesses for measurable impacts
Sell more to existing customers
When a customer is very satisfied, cross‑selling acceptance increases by 20% (SQM Group).
Higher profitability
Improving CX can boost revenue by 2–7% & profitability by 1-2% (McKinsey & Co).
Increased referrals
77% of customers are likely to recommend your brand after a single positive experience (Qualtrics).
Filum.ai grows CSAT through...
24/7 instant, yet thoughtful responses
Give fast, smart, and always on-point responses. Immediately.
Making every interaction more personal
Analyze customer needs and emotions to tailor each response.
Deep listening across all channels
Collect insights from chat, calls, surveys, and reviews, so every customer feels heard.
Proactive issue resolution
Auto-create tickets from feedback, sends them to the right agent, and prioritizes what matters most.
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Doanh nghiệp đã cải thiện CX như thế nào với Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
Average
CSAT score
CSAT score
1611+
Responses
across all touchpoints
26
Stores
implemented
implemented
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
Average
CSAT score
CSAT score
350
Responses
across all touchpoints
4
Branches
implemented
implemented
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
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