Measuring Customer Satisfaction (CSAT) for Your Business
It’s important to know how your customers really feel.
What it is
Customer Satisfaction
Used to measure how satisfied customers are after a purchase or interaction. Learn where you excel and where you fall short to improve your CX.
When a customer is very satisfied, cross‑selling acceptance increases by 20% (SQM Group).
Improving CX can boost revenue by 2–7% & profitability by 1-2% (McKinsey & Co).
77% of customers are likely to recommend your brand after a single positive experience (Qualtrics).
99%
Average CSAT across all touchpoints
100K +
Survey collected
1
4
Start measuring CSAT today!
Build the foundation for long-term growth.
Top businesses have already seen transformational results with Filum AI
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
Average
CSAT score
1611+
Responses
across all touchpoints
26
Stores
implemented
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
Average
CSAT score
350
Responses
across all touchpoints
4
Branches
implemented
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
