AI Agent for Customer Service

24/7 Customer Support with AI-powered Agents

Automate CX & CS with Intelligent AI Agent. Free your team to focus on strategic growth.

Trusted by leading businesses

Customer Success

Outperform in Customer Service metrics with Filum.ai

99%

Customer Satisfaction Score (CSAT)

60%

Save 60% on operational resources

70%

Reduce customer response time by 70%

Use case

Let our AI co-worker empower your CS team

24/7 support

Resolve issues fast, no more waiting for your customers.

Handle 90% of repetitive requests

Serve customers anytime with detailed product info, pricing, and delivery status updates.

Smart enough to solve complex issues

Our AI Agent learns from past chats to solve tough problems that would normally take a human much longer.

Seamlessly support even your toughest customers

Our AI Agent reads the room, softens the tone, and keeps even the toughest customers satisfied.

Use case

Let our AI co-worker empower your CS team

Handle 90% of repetitive requests

Blending human touch with AI efficiency

Smart routing

Ensure every inquiry reaches the right person or department from the start.

Filum AI Agent handles 80% of routine support

Filum AI Agent tackles repeated questions and hands off complex ones to your support team. Seamlessly and instantly.

Smarter with every interaction

By learning from previous conversations and internal data, the AI keeps improving to serve your customers better.

AI Monitor

Stay in control. Monitor and optimize your AI agent.

CSAT Report

<p>Track satisfaction in AI-driven interactions</p>

Accuracy Report

Track AI response accuracy over time

Time to Value Report

Keep AI response time under control

AI Training

Well-trained to deliver better care.

Prompt

Easily build and manage AI agents across channels and use cases

AI Setting

AI Testing

Knowledge base

Smart flows

Feedback loop

Key features

Leave repetitive tasks to AI, just focus on what matters.

Smart Conversation Inbox

Built to always listen, understand, and respond fast

Key features

Leave repetitive tasks to AI, just focus on what matters.

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Smart Conversation Inbox

Instant chat summaries & emotional tone detection

All messages, across channels, in one place

Smart reply hints trained on past chats

Instant customer context at your fingertips

Key features

Leave repetitive tasks to AI, just focus on what matters.

Inbox AI

Omnichannel customer conversations

Smart Conversation Inbox

Instant chat summaries & emotional tone detection

All messages, across channels, in one place

Smart reply hints trained on past chats

Instant customer context at your fingertips

Testimonials

Hear from our customers

Forget Chatbot rule-based and AI Chatbot,

Rule-based chatbot

Technology
Uses rule-based systems (if–else)
Performance
Low problem-solving capability
Functionality
Can only answer predefined questions

Technology
Uses rule-based systems (if–else)
Performance
Low problem-solving capability

Functionality
Can only answer predefined questions

Basic AI Chatbot

Technology
Uses basic LLMs
Performance
Better at solving problems, but prone to hallucination
Functionality
Learns and responds based on your business knowledge system 
Can only answer from a single source

Technology
Uses basic LLMs
Performance
Better at solving problems, but prone to hallucination

Functionality
Learns and responds based on your business knowledge system 
Can only answer from a single source

Filum AI Agent

Technology
Uses fine-tuned LLMs customized to your business
Performance
More accurate, fewer hallucinations
Functionality
Fine-tuned to your business
Learns from real conversations
Responds using multiple data sources (e.g., FAQs, product info)

Technology
Uses fine-tuned LLMs customized to your business
Performance
More accurate, fewer hallucinations

Functionality
Fine-tuned to your business
Learns from real conversations
Responds using multiple data sources (e.g., FAQs, product info)

Success Stories

Top businesses have already seen transformational results with Filum AI

Nông Nghiệp ADI × Filum.ai — AI Handles ~95% of Agri-Input Advisory Conversations in the First Month

Two specialized AI Agents that understand 'farmer-speak' — handling ~95% of fanpage conversations after just one month.

~95%

AI Agents took part in fanpage conversations in the first month

>75%

Sales team focused on large orders & hard cases instead of repetitive questions

1 month

From go-live (1 Oct 2025) to ~95% AI-assisted conversations

Marmoris Yachting × Filum.ai — Two Brands, Two AI Agents, ~60% of Conversations Automated in Six Weeks

Two premium brands, five chat channels, one workspace — and a customer care team freed for the work only people can do.

~60%

Handled independently by AI with no human intervention

~87%

AI completed its advisory goal once the knowledge base stabilized

~98%

AI fully resolved process, booking, and policy questions

Vietnam Television — VTV1 (Cất Cánh program)

>30%

1 in 3 QR scans leaves a written response

1,000+

across episodes from Gala 2025 → April 2026

First

real-time VoA on a national-television program

KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster

How KINGLED deployed AI to handle 87% of inbound chats, cut response time 15×, and capture nearly 500 structured leads in the first 3 months.

87%

Share of inbound messages handled by AI across deployed channels

15×

Average wait time cut from nearly 3 hours down to ~10 minutes

500+

Leads captured with name, phone, product, region — classified by urgency

Én Space cuts conversation handling time by 96% with Filum AI Agent

F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.

96%

Average resolution time per conversation dropped from 7h46m to 15 minutes

76%

Customer-care messages now resolved end-to-end by AI instead of 100% human

70%

From inbound message to qualified lead handover to sales

MOSS elevates multi-channel service standards with Filum.ai

The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.

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Orgalife digitizes customer listening and care with Filum.ai

Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.

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Gohub accelerates 24/7 customer support with AI Agent

A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.

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Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai

Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.

70%

Increase in resolution time

10K+

Survey collected across all touchpoints

60s

Time to complete surveys

Learn more

Dien Thoai Gia Kho goes digital with Filum.ai

Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.

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