24/7 Customer Support with AI-powered Agents
Automate CX & CS with Intelligent AI Agent. Free your team to focus on strategic growth.
99%
Customer Satisfaction Score (CSAT)
60%
Save 60% on operational resources
70%
Reduce customer response time by 70%
Resolve issues fast, no more waiting for your customers.
Serve customers anytime with detailed product info, pricing, and delivery status updates.
Our AI Agent learns from past chats to solve tough problems that would normally take a human much longer.
Our AI Agent reads the room, softens the tone, and keeps even the toughest customers satisfied.
Smart routing
Ensure every inquiry reaches the right person or department from the start.
Filum AI Agent handles 80% of routine support
Filum AI Agent tackles repeated questions and hands off complex ones to your support team. Seamlessly and instantly.
Smarter with every interaction
By learning from previous conversations and internal data, the AI keeps improving to serve your customers better.
Track satisfaction in AI-driven interactions
Track AI response accuracy over time
Keep AI response time under control
Smart Conversation Inbox
Built to always listen, understand, and respond fast
Inbox AI
Omnichannel customer conversations
Instant chat summaries & emotional tone detection
All messages, across channels, in one place
Smart reply hints trained on past chats
Instant customer context at your fingertips
2
7
Top businesses have already seen transformational results with Filum AI
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.
70%
Increase in resolution time
10K+
Survey collected across all touchpoints
60s
Time to complete surveys
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Orgalife digitizes customer listening and care with Filum.ai
Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.
