EXPERIENCE MANAGEMENT PLATFORM
24/7 Customer Support with AI-powered Agents
Automate CX & CS with Intelligent AI Agent. Free your team to focus on strategic growth.
Customer Success
Outperform in Customer Service metrics with Filum.ai
10%
Reduction in sale cycle
30%
Increase in sales performance
70%
Reduction in cart abandonment
Use case
Let our AI co-worker empower your CS team
Serve customers anytime with detailed product info, pricing, and delivery status updates.
Serve customers anytime with detailed product info, pricing, and delivery status updates.
Our AI Agent learns from past chats to solve tough problems that would normally take a human much longer.
Our AI Agent reads the room, softens the tone, and keeps even the toughest customers satisfied.
Use case
Let our AI co-worker empower your CS team
Blending human touch with AI efficiency
Smart routing
Ensure every inquiry reaches the right person or department from the start.
Filum AI Agent handles 80% of routine support
Filum AI Agent tackles repeated questions and hands off complex ones to your support team. Seamlessly and instantly.
Smarter with every interaction
By learning from previous conversations and internal data, the AI keeps improving to serve your customers better.
AI Monitor
Stay in control. Monitor and optimize your AI agent.
Track satisfaction in AI-driven interactions
Track AI response accuracy over time
Keep AI response time under control
AI Training
Well-trained to deliver better care.
Leave repetitive tasks to AI, just focus on what matters.
Smart Conversation Inbox
Built to always listen, understand, and respond fast
Leave repetitive tasks to AI, just focus on what matters.
Inbox AI
Omnichannel customer conversations
Built to always listen, understand, and respond fast
Instant chat summaries & emotional tone detection
All messages, across channels, in one place
Smart reply hints trained on past chats
Instant customer context at your fingertips
“Customer service used to be challenging and resource-intensive. With Filum.ai’s AI Agent, things got so much easier. It handles a high volume of customer requests quickly and efficiently, which saves our team a lot of work. What really stands out is how it keeps learning from every interaction and gets smarter over time. It’s reassuring to know we have a tool that improves itself and supports us so effectively.”
stores onboard nationwide
AI-assisted chats
in business performance
Faster support
Happier customers!
Deliver exceptional experiences for long-term business growth.
- Technology
Uses rule-based systems (if–else)
- Performance
Low problem-solving capability
- Functionality
Can only answer predefined questions
- Technology
Uses basic LLMs
- Performance
Better at solving problems, but prone to hallucination
- Functionality
Learns and responds based on your business knowledge system
Can only answer from a single source
- Technology
Uses fine-tuned LLMs customized to your business
- Performance
More accurate, fewer hallucinations
- Functionality
Fine-tuned to your business
Learns from real conversations
Responds using multiple data sources (e.g., FAQs, product info)
