AI Agent for Customer Service

24/7 Customer Support with AI-powered Agents

Automate CX & CS with Intelligent AI Agent. Free your team to focus on strategic growth.

Trusted by leading businesses

Customer Success

Outperform in Customer Service metrics with Filum.ai

99%

Customer Satisfaction Score (CSAT)

60%

Save 60% on operational resources

70%

Reduce customer response time by 70%

Use case

Let our AI co-worker empower your CS team

24/7 support

Resolve issues fast, no more waiting for your customers.

Handle 90% of repetitive requests

Serve customers anytime with detailed product info, pricing, and delivery status updates.

Smart enough to solve complex issues

Our AI Agent learns from past chats to solve tough problems that would normally take a human much longer.

Seamlessly support even your toughest customers

Our AI Agent reads the room, softens the tone, and keeps even the toughest customers satisfied.

Use case

Let our AI co-worker empower your CS team

Handle 90% of repetitive requests

Blending human touch with AI efficiency

Smart routing

Ensure every inquiry reaches the right person or department from the start.

Filum AI Agent handles 80% of routine support

Filum AI Agent tackles repeated questions and hands off complex ones to your support team. Seamlessly and instantly.

Smarter with every interaction

By learning from previous conversations and internal data, the AI keeps improving to serve your customers better.

AI Monitor

Stay in control. Monitor and optimize your AI agent.

CSAT Report

<p>Track satisfaction in AI-driven interactions</p>

Accuracy Report

Track AI response accuracy over time

Time to Value Report

Keep AI response time under control

AI Training

Well-trained to deliver better care.

Prompt

Easily build and manage AI agents across channels and use cases

AI Setting

AI Testing

Knowledge base

Smart flows

Feedback loop

Key features

Leave repetitive tasks to AI, just focus on what matters.

Smart Conversation Inbox

Built to always listen, understand, and respond fast

Key features

Leave repetitive tasks to AI, just focus on what matters.

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Smart Conversation Inbox

Instant chat summaries & emotional tone detection

All messages, across channels, in one place

Smart reply hints trained on past chats

Instant customer context at your fingertips

Key features

Leave repetitive tasks to AI, just focus on what matters.

Inbox AI

Omnichannel customer conversations

Smart Conversation Inbox

Instant chat summaries & emotional tone detection

All messages, across channels, in one place

Smart reply hints trained on past chats

Instant customer context at your fingertips

Testimonials

Khách hàng nói gì về chúng tôi

Forget Chatbot rule-based and AI Chatbot,

Rule-based chatbot

Technology
Uses rule-based systems (if–else)
Performance
Low problem-solving capability
Functionality
Can only answer predefined questions

Technology
Uses rule-based systems (if–else)
Performance
Low problem-solving capability

Functionality
Can only answer predefined questions

Basic AI Chatbot

Technology
Uses basic LLMs
Performance
Better at solving problems, but prone to hallucination
Functionality
Learns and responds based on your business knowledge system 
Can only answer from a single source

Technology
Uses basic LLMs
Performance
Better at solving problems, but prone to hallucination

Functionality
Learns and responds based on your business knowledge system 
Can only answer from a single source

Filum AI Agent

Technology
Uses fine-tuned LLMs customized to your business
Performance
More accurate, fewer hallucinations
Functionality
Fine-tuned to your business
Learns from real conversations
Responds using multiple data sources (e.g., FAQs, product info)

Technology
Uses fine-tuned LLMs customized to your business
Performance
More accurate, fewer hallucinations

Functionality
Fine-tuned to your business
Learns from real conversations
Responds using multiple data sources (e.g., FAQs, product info)

Câu chuyện thành công

Doanh nghiệp đã cải thiện CX như thế nào với Filum.ai

The Face Shop analyzes customer sentiments with Filum.ai

Guiding customers on their beauty journey through genuine care and understanding.

Average
CSAT score

1611+

Responses
across all touchpoints

Stores
implemented

Learn more

Vietop advances holistic education with Filum.ai

Delivering positive learning experience through meaningful student insights.

Average
CSAT score

350

Responses
across all touchpoints

Branches
implemented

Learn more

Dien Thoai Gia Kho goes digital with Filum.ai

Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.

Learn more