Create compelling buyer-driven experiences

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FILUM SOLUTION FOR B2B

Create compelling buyer-driven experiences

Connect with your B2B customers by understanding what they need and personalizing the experience for them. A high level of personalization deepens the relationship with individual buyers and drives more growth to your business.

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Listening at every step of the journey

Create more impactful decisions

Engage in productive collaboration

The shifting expectations of B2B customers

The push for customer-centricity means that expectations of B2B customers are also shifting. Your customers now expect a seamless, personalized, and consistent experience experience across channels.

34%

more likely to buy and 32% more likely to renew a contract with leading suppliers that master customer experience.

Deloitte, 2020

B2B SOLUTION BY FILUM

Insights that fuel growths

Filum provides a centralized dashboard for businesses to view and analyze individual accounts or take a broader view of all accounts. Churn predictions, key drivers, and recommended next steps are provided to enhance customer loyalty, reduce churn, and boost revenue.

How our customers are achieving CX success with the Filum XM Platform

Mediplus
Healthcare
Mediplus improve patient satisfaction with Filum
Case resolution: +30%
Loyal customer spending: +25%
Feedback Responsive Rate: +79%

Hundreds of available data sources to unify

Data is at the heart of the Filum Experience Management Platform. We empower you to freely explore and learn from data however you want, no matter where it is stored.