EXPERIENCE MANAGEMENT PLATFORM
Comprehensive survey toolkit
Leading enterprises trusted Filum AI to deliver exceptional experience
Listen deeper with multi-channel surveys and detailed insights
Survey at the right time, at the right touchpoint, capture customer emotions accurately to maximize feedback.
Collect feedback across every touchpoint
Design and create feedback campaigns for any business need. Easily choose from ready-made CSAT, CES, and NPS templates.
Intelligent Feedback Analysis & Classification
AI technology analyzes feedback by sentiment and topic, automatically categorizing positive and negative feedback, saving 50% of manual processing time.
Turn survey responses into trusted customer reviews.
Collect positive customer feedback and publish it on review platforms, creating credible and authentic testimonials for your brand.
Design, distribute, manage surveys
Help businesses build standardized multi-channel survey campaigns and manage real-time responses on a unified platform.
Customize branding elements (colors, logos) into surveys quickly.
Distribute business surveys to more than 10+ channels from domestic to international: Zalo ZNS, POS, SMS, Website, Email, WhatsApp, Viber, Telegram...
Manage questionnaires from simple with 50+ available templates to advanced ones like logic matrix surveys or ranking surveys. Businesses can also easily manage metadata of each survey.
Act quickly after survey with automated flows for seamless, lag-free customer outreach
Create surveys for different audiences with multilingual customization: Vietnamese, English, Korean...
Get a holistic view of every aspect of the customer experience with automated, comprehensive reporting, and listen to detailed feedback on every touchpoint
Design, distribute, manage surveys
Customize branding elements (colors, logos) into surveys quickly.
Leading with GenAI
Quickly analyze customer feedback across all platforms and interaction channels using Generative AI.
Create surveys quickly and easily
Customer surveys are easier than ever with the survey builder from Filum Voice of Customer
Comprehensive AI Agent platform for CXM
Discover the all-in-one solution for businesses.
