icon
background-event-in-mobile
tag-image

Comprehensive online brand reputation management

Collect multi-channel customer reviews, automatically respond and handle negative reviews quickly to maintain sustainable brand health
background-event-in-desktop

Leading enterprises trusted Filum AI to deliver exceptional experience

Group_44653_1b18b6a813
Group_44642_ddff300d2f
Group_44658_791afe51a4
Group_44660_a4908a960b
Group_44582_c82d5c1a91
Group_44579_1fa0b83a59
Group_44661_00ed3ae317
Group_44645_70e1b763f4
Group_44657_1_3f240454fb

Consolidate multi-channel feedback into one platform

Collect customer reviews. Tap into their hidden needs with Filum's collection tool.

Group_43494_1e651855d2

Centralized management of reviews from multiple channels

Track customer reviews on 30+ major platforms (Google, Facebook, Shopee, Airbnb,...), helping businesses accurately grasp customer satisfaction and expectations.

icon_4_e142aeae2b

Multi-channel review reporting on one platform

Manage, track and respond to all reviews from channels on one centralized platform, ensuring businesses respond promptly to negative feedback.

Group_43502_1a117b818a

Deep insights analysis with Gen AI

Understand customers better with Gen AI by analyzing topics and feedback nuances, thereby suggesting strategic improvements to help businesses continuously improve services and products.

Collect multi-channel reviews, analyze, process and respond to customers

Get an overview of all customer reviews

Collect all online customer feedback, across most review channels, in a snap.

product-detail-highlights-metrics-image
product-detail-highlights-metrics-image
product-detail-highlights-metrics-image
product-detail-highlights-metrics-image
product-detail-highlights-metrics-image
product-detail-highlights-metrics-image

Leading with 
GenAI
star highlight

Quickly analyze customer feedback across all platforms and interaction channels using Generative AI.

Manage reviews easily and quickly

Managing reviews is easier than ever with Filum Review's review collection and response feature.

Filum AI Platform

Comprehensive AI Agent platform for CXM

Discover the all-in-one solution for businesses.

Read more about
Customer Experience Management

Success Stories

Top businesses have already seen transformational results with Filum AI

Show more
logo
Comprehensive experience management platform with
 GenAI
star highlight
Supported by
logo
logo
logo
logo
Achievement
top_2_startup_wheel
Excellent_Innovation_Shinhan
Impact_Innovation_Shinhan
top_30_vic
Solution Package
AI Agent for Sales
AI Agent for Customer Service
Customer Engagement (Coming)
Customer Experience Management
Platform
Solutions
Sector
Retail
Healthcare
F&B
Education
Technology
Financial Services
Securities & Insurance
Metrics
CSAT
NPS
CES
Resources
Blog
Events
Success Stories
Resource Center
Trung tâm trợ giúp
Compare
Filum vs. Survey Monkey
Filum vs. Qualtrics
Filum vs. Google Forms
Filum vs. Zalo ZNS Rating
Company
About Us
Pricing
Careers
News & Press Release
Partnership
© 2024 Filum Inc. All rights reserved.
social-facebook
social-linkedin
social-youtube
social-zalo
icon
Contact