EXPERIENCE MANAGEMENT PLATFORM
Comprehensive online brand reputation management
Leading enterprises trusted Filum AI to deliver exceptional experience
Consolidate multi-channel feedback into one platform
Collect customer reviews. Tap into their hidden needs with Filum's collection tool.
Centralized management of reviews from multiple channels
Track customer reviews on 30+ major platforms (Google, Facebook, Shopee, Airbnb,...), helping businesses accurately grasp customer satisfaction and expectations.
Multi-channel review reporting on one platform
Manage, track and respond to all reviews from channels on one centralized platform, ensuring businesses respond promptly to negative feedback.
Deep insights analysis with Gen AI
Understand customers better with Gen AI by analyzing topics and feedback nuances, thereby suggesting strategic improvements to help businesses continuously improve services and products.
Collect multi-channel reviews, analyze, process and respond to customers
Helps businesses maintain a strong brand image and enhance customer experience.
Collect all online customer feedback, across most review channels, in a snap.
Multi-channel integration platform helps businesses collect reviews from social networks, e-commerce platforms and service platforms.
All reviews are gathered in one place, updated instantly and in detail.
Automatically handle negative feedback, respond multi-channel on one platform, and promote positive reviews to increase brand reputation.
Synthesize feedback received at each headquarters, evaluate and make suggestions based on customer sentiment
Provide detailed, visual, and customized reports on customer feedback by source, topic, and nuance with Gen AI.
Collect multi-channel reviews, analyze, process and respond to customers
Collect all online customer feedback, across most review channels, in a snap.
Leading with GenAI
Quickly analyze customer feedback across all platforms and interaction channels using Generative AI.
Manage reviews easily and quickly
Managing reviews is easier than ever with Filum Review's review collection and response feature.
Comprehensive AI Agent platform for CXM
Discover the all-in-one solution for businesses.
