EXPERIENCE MANAGEMENT PLATFORM
Consolidate multi-channel feedback into one platform
Collect customer reviews. Tap into their hidden needs with Filum's collection tool.
Track customer reviews on 30+ major platforms (Google, Facebook, Shopee, Airbnb,...), helping businesses accurately grasp customer satisfaction and expectations.
Manage, track and respond to all reviews from channels on one centralized platform, ensuring businesses respond promptly to negative feedback.
Understand customers better with Gen AI by analyzing topics and feedback nuances, thereby suggesting strategic improvements to help businesses continuously improve services and products.
Helps businesses maintain a strong brand image and enhance customer experience.
Collect all online customer feedback, across most review channels, in a snap.
Multi-channel integration platform helps businesses collect reviews from social networks, e-commerce platforms and service platforms.
All reviews are gathered in one place, updated instantly and in detail.
Automatically handle negative feedback, respond multi-channel on one platform, and promote positive reviews to increase brand reputation.
Synthesize feedback received at each headquarters, evaluate and make suggestions based on customer sentiment
Provide detailed, visual, and customized reports on customer feedback by source, topic, and nuance with Gen AI.
Collect all online customer feedback, across most review channels, in a snap.
Quickly analyze customer feedback across all platforms and interaction channels using Generative AI.
Managing reviews is easier than ever with Filum Review's review collection and response feature.
Discover the all-in-one solution for businesses.