Comprehensive customer journey mapping management
Leading enterprises trusted Filum AI to deliver exceptional experience
Manage customer journeys easily and instantly
Listen in real-time to every campaign response across every touchpoint
Observe and listen across every touchpoint with real-time data
Grasp the "hot spots" on the journey map that need to be addressed
Report on positive touchpoints, negative touchpoints, as well as detailed information about each touchpoint
Manage all touchpoints on one seamless, unified platform
Optimize touchpoint management
Easily share with the entire organization
Manage the entire customer journey on one unified platform
Control touchpoints, monitor, evaluate and share information, ensure data-driven decisions and timely strategy adjustments.
Collect data on customer feedback and sentiment across every touchpoint onto a touchpoint map
Provide data on every touchpoint in real time, automatically identify issues for immediate resolution
Capture all customer needs and topics of interest quickly and objectively at every touchpoint.
Track every customer interaction with your business from awareness to post-sale, creating a seamless experience ecosystem.
Manage the entire customer journey on one unified platform
Collect data on customer feedback and sentiment across every touchpoint onto a touchpoint map
Leading with GenAI
Quickly analyze customer feedback across all platforms and interaction channels using Generative AI.
Manage touch points easily and quickly
Managing touchpoints and making decisions based on real-world data is easier than ever to adjust strategies in real-time.
Comprehensive AI Agent platform for CXM
Discover the all-in-one solution for businesses.
