Unify all customer conversations on one platform
Unify multi-channel customer conversations, combine analytics and real-time processing, and centralize the process of collecting and listening to Voice of Customers
Multi-channel integration so no conversation is missed
Connect all conversations from different platforms like call centers, social networks, and messaging apps into a single interface.
Manage information clearly, send instant feedback
Easily manage and track every customer interaction without missing any important information thanks to the integrated customer care tool.
Seamless and personalized experience with Gen AI
With Gen AI, every conversation is summarized and analyzed in detail, helping the customer care team easily grasp the history and needs of each customer.
Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.
Easily observe the frequency of communication with customers at any time, on any channel.
Easy integration with just one click with familiar conversation platforms: Facebook, Instagram, Callio, AntBuddy, Zalo....
Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.
2
7
The "Beginner's" Journal on Customer Experience
Customer Experience Management Framework
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.
70%
Increase in resolution time
10K+
Survey collected across all touchpoints
60s
Time to complete surveys
Dien Thoai Gia Kho goes digital with Filum.ai
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Orgalife digitizes customer listening and care with Filum.ai
Orgalife digitizes customer listening and care with Filum.ai
Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.
