EXPERIENCE MANAGEMENT PLATFORM
Unify all customer conversations on one platform
Leading enterprises trusted Filum AI to deliver exceptional experience
Multi-channel listening, deep understanding of needs
Combining omnichannel conversations and Gen AI analytics helps businesses better understand customers, respond effectively, and improve satisfaction.
Multi-channel integration so no conversation is missed
Connect all conversations from different platforms like call centers, social networks, and messaging apps into a single interface.
Manage information clearly, send instant feedback
Easily manage and track every customer interaction without missing any important information thanks to the integrated customer care tool.
Seamless and personalized experience with Gen AI
With Gen AI, every conversation is summarized and analyzed in detail, helping the customer care team easily grasp the history and needs of each customer.
Comprehensive connection, optimizing customer communication on all channels
Increase customer care efficiency with a powerful integration platform, synchronize conversations from all channels and manage easily on a single interface.
Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.
Easily observe the frequency of communication with customers at any time, on any channel.
Easy integration with just one click with familiar conversation platforms: Facebook, Instagram, Callio, AntBuddy, Zalo....
Comprehensive connection, optimizing customer communication on all channels
Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.
leading with GenAI
Quickly analyze customer feedback across all platforms and interaction channels using Generative AI.
Unify your customer communication channels for a more comprehensive connection!
Seamless communication by integrating business communication channels onto the Filum.ai platform
Comprehensive AI Agent platform for CXM
Discover the all-in-one solution for businesses.
