Unify all customer conversations on one platform

Unify multi-channel customer conversations, combine analytics and real-time processing, and centralize the process of collecting and listening to Voice of Customers

Trusted by businesses for measurable impacts

Multi-channel listening, deep understanding of needs

Multi-channel integration so no conversation is missed

Connect all conversations from different platforms like call centers, social networks, and messaging apps into a single interface.

Manage information clearly, send instant feedback

Easily manage and track every customer interaction without missing any important information thanks to the integrated customer care tool.

Seamless and personalized experience with Gen AI

With Gen AI, every conversation is summarized and analyzed in detail, helping the customer care team easily grasp the history and needs of each customer.

Comprehensive connection, optimizing customer communication on all channels

Increase customer care efficiency with a powerful integration platform, synchronize conversations from all channels and manage easily on a single interface.

Manage and connect every conversation, on a single platform

Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.

Capture trends and frequency of customer communication over time

Easily observe the frequency of communication with customers at any time, on any channel.

30+ integrations with familiar business conversation channels

Easy integration with just one click with familiar conversation platforms: Facebook, Instagram, Callio, AntBuddy, Zalo....

Manage and connect every conversation, on a single platform

Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.

Capture trends and frequency of customer communication over time

Easily observe the frequency of communication with customers at any time, on any channel.

30+ integrations with familiar business conversation channels

Easy integration with just one click with familiar conversation platforms: Facebook, Instagram, Callio, AntBuddy, Zalo....

Comprehensive connection, optimizing customer communication on all channels

Manage and connect every conversation, on a single platform

Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.

leading with Gen AI

Testimonials

Hear from our customers

Filum Unified CX Platform

Unified CX Platform Solution

Discover the all-in-one solution for businesses.

Read more about Customer Experience Management

Ebook

Customer Experience Management Framework

Ebook

The "Beginner's" Journal on Customer Experience

Template

The "Knock on the Heart" Customer Survey Playbook

Success Stories

Top businesses have already seen transformational results with Filum AI

Én Space cuts conversation handling time by 96% with Filum AI Agent

F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.

96%

Average resolution time per conversation dropped from 7h46m to 15 minutes

76%

Customer-care messages now resolved end-to-end by AI instead of 100% human

70%

From inbound message to qualified lead handover to sales

MOSS elevates multi-channel service standards with Filum.ai

The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.

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Orgalife digitizes customer listening and care with Filum.ai

Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.

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Gohub accelerates 24/7 customer support with AI Agent

A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.

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Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai

Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.

70%

Increase in resolution time

10K+

Survey collected across all touchpoints

60s

Time to complete surveys

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Dien Thoai Gia Kho goes digital with Filum.ai

Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.

Learn more