Get real-time feedback on hot topics
Automatically and instantly collect data on customer-interest topics and negative feedback that needs to be addressed immediately.
Save time building customer experience reports
Automatically collect and automatically analyze massive quantitative and qualitative data to generate comprehensive experience reports
Comprehensive experience data management on a single platform
A pre-built, rich reporting system aggregates data from multiple sources, on a single platform.
Capture customer sentiment and topics of interest at every stage of the journey from your survey campaign
Choose to analyze specific topics and customer emotions to always improve the experience.
Optimize your analysis with AI or manual topic clustering.
Identify trends, habits, and hidden opportunities from customer data.
Get comprehensive insights on topics from reports like surveys, reviews, conversations, and calls
Capture customer sentiment and topics of interest at every stage of the journey from your survey campaign
2
7
Customer Experience Management Framework
The "Beginner's" Journal on Customer Experience
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
Én Space cuts conversation handling time by 96% with Filum AI Agent
Én Space cuts conversation handling time by 96% with Filum AI Agent
F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.
96%
76%
70%
MOSS elevates multi-channel service standards with Filum.ai
Orgalife digitizes customer listening and care with Filum.ai
Gohub accelerates 24/7 customer support with AI Agent
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.
70%
10K+
60s
Dien Thoai Gia Kho goes digital with Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
CSAT score
1611+
Responses
across all touchpoints
26
implemented
Vietop advances holistic education with Filum.ai
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
CSAT score
350
Responses
across all touchpoints
4
implemented
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
100K+
99%
Mediplus increases patient satisfaction with Filum.ai
Mediplus increases patient satisfaction with Filum.ai
<p>Building trust with patients through thorough and attentive care at every touchpoint.</p>
87
CSAT score
1183+
Responses
across all touchpoints
503
resolved
Häfele boosts customer loyalty with Filum.ai
Häfele boosts customer loyalty with Filum.ai
Improve customer experience by actively listening anytime, anywhere.
2
implemented
18
NPS score
137+
responses
Beauty Box understands its customers better with Filum.ai
Beauty Box understands its customers better with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding
1140+
Feedback collected
across touchpoints
91%
CSAT score
19+
deployed
