UNIFIED CUSTOMER EXPERIENCE PLATFORM
Analyze customer themes and emotional nuances
Leading enterprises trusted Filum AI to deliver exceptional experience
Accurate, fast customer experience analysis
Consolidate all your customer experience and business performance data into complete reporting.
Get real-time feedback on hot topics
Automatically and instantly collect data on customer-interest topics and negative feedback that needs to be addressed immediately.
Save time building customer experience reports
Automatically collect and automatically analyze massive quantitative and qualitative data to generate comprehensive experience reports
Comprehensive experience data management on a single platform
A pre-built, rich reporting system aggregates data from multiple sources, on a single platform.
Grasp the "hot spots" of customer interest more meticulously and deeply with Gen AI
Analyze qualitative data from customer contact channels to identify hot topics during waking hours
Capture customer sentiment and topics of interest at every stage of the journey from your survey campaign
Choose to analyze specific topics and customer emotions to always improve the experience.
Optimize your analysis with AI or manual topic clustering.
Identify trends, habits, and hidden opportunities from customer data.
Get comprehensive insights on topics from reports like surveys, reviews, conversations, and calls
Grasp the "hot spots" of customer interest more meticulously and deeply with Gen AI
Capture customer sentiment and topics of interest at every stage of the journey from your survey campaign
Leading with GenAI
Quickly analyze customer feedback across all platforms and interaction channels using Generative AI.
Automatic analysis reporting, quick decision making
Gen AI automatically aggregates data from multiple sources, providing detailed and accurate reports for you to make quick and efficient decisions.
Comprehensive AI Agent platform for CXM
Discover the all-in-one solution for businesses.
