Real-time intelligent conversation analysis with Gen AI
Capture valuable insights from every interaction, optimize customer care strategies, and make smarter decisions based on real data with Gen AI.
All multi-channel conversations on a single interface
Integrate with customer and business engagement platforms.
Respond to customers in a snap on a single interface.
Accurate data analysis with advanced Gen AI
Accurately analyze customer feedback based on sentiment and topics with Gen AI
Automatically categorize customer feedback according to business needs.
Make smarter decisions based on data
Gen AI recommends customer responses based on collected data, helping to adjust strategies and enhance omnichannel experiences.
Automatically capture deep customer sentiment based on conversations with businesses.
Save time listening to and reading each conversation with detailed, concise summaries from Gen AI
Set up automation flows that turn conversations into tickets to handle feedback quicklY
Automatically suggest necessary actions with Gen AI to respond to customer feedback more effectively.
Get insights from conversation reports that overview topics, reasons for contact, and conversation details
Automatically capture deep customer sentiment based on conversations with businesses.
2
7
The "Beginner's" Journal on Customer Experience
Customer Experience Management Framework
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.
70%
Increase in resolution time
10K+
Survey collected across all touchpoints
60s
Time to complete surveys
Dien Thoai Gia Kho goes digital with Filum.ai
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Orgalife digitizes customer listening and care with Filum.ai
Orgalife digitizes customer listening and care with Filum.ai
Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.
