EXPERIENCE MANAGEMENT PLATFORM
Real-time intelligent conversation analysis with Gen AI
Leading enterprises trusted Filum AI to deliver exceptional experience
Deeply understand customer emotions through each conversation
Close the feedback loop faster and easier by consolidating customer feedback collection and categorization activities.
All multi-channel conversations on a single interface
Integrate with customer and business engagement platforms.
Respond to customers in a snap on a single interface.
Accurate data analysis with advanced Gen AI
Accurately analyze customer feedback based on sentiment and topics with Gen AI
Automatically categorize customer feedback according to business needs.
Make smarter decisions based on data
Gen AI recommends customer responses based on collected data, helping to adjust strategies and enhance omnichannel experiences.
Automatically analyze qualitative data, listen to customers more accurately
Leverage AI to analyze customer conversations, thereby providing business insights through qualitative data analysis.
Automatically capture deep customer sentiment based on conversations with businesses.
Save time listening to and reading each conversation with detailed, concise summaries from Gen AI
Set up automation flows that turn conversations into tickets to handle feedback quicklY
Automatically suggest necessary actions with Gen AI to respond to customer feedback more effectively.
Get insights from conversation reports that overview topics, reasons for contact, and conversation details
Automatically analyze qualitative data, listen to customers more accurately
Automatically capture deep customer sentiment based on conversations with businesses.
Leading with GenAI
Quickly analyze customer feedback across all platforms and interaction channels using Generative AI.
Understand customer emotions through conversations with Gen AI
Instant conversation analytics to optimize customer care strategies and make smarter decisions.
Comprehensive AI Agent platform for CXM
Discover the all-in-one solution for businesses.
