Reduce call listening time, automatically capture call responses with Gen AI

Convert call information into valuable data, enhance experiences in a superior way with Gen AI.

Trusted by businesses for measurable impacts

Deep customer understanding on every call

Comprehensive customer call analysis on one interface

Easily integrate multi-channel switchboard according to business needs.
Store all customer call history with the business.

Save time and resources re-listening to conversations with GenAI

Summarize customer calls quickly and accurately in a snap with GenAI based on customer conversation data, filtering out emotions and topics of interest

Make smart decisions based on data

Suggest customer responses with GenAI based on call data; improve employee performance and customer response quality with accurate data.

Save time listening back and analyzing conversations with GenAI

Understand customer nuances, summarize every call with GenAI to save time on manual listening and act faster

Summarize & review call detail recordings

Save 10x the time it takes to summarize customer calls in real-time with Gen AI, with complete content transcripts.

Turn “Insights” into Action in a Flash

Automatically suggest necessary actions to respond to customer feedback more effectively.

30+ integrations with familiar business conversation channels

Easy integration with just one click with familiar conversation platforms: Facebook, Instagram, Callio, AntBuddy, Zalo....

Comprehensive call reporting updated in real time

Grasp insights from call reports on topics, reasons for contact, and call details

Summarize & review call detail recordings

Save 10x the time it takes to summarize customer calls in real-time with Gen AI, with complete content transcripts.

Turn “Insights” into Action in a Flash

Automatically suggest necessary actions to respond to customer feedback more effectively.

30+ integrations with familiar business conversation channels

Easy integration with just one click with familiar conversation platforms: Facebook, Instagram, Callio, AntBuddy, Zalo....

Comprehensive call reporting updated in real time

Grasp insights from call reports on topics, reasons for contact, and call details

Save time listening back and analyzing conversations with GenAI

Summarize & review call detail recordings

Save 10x the time it takes to summarize customer calls in real-time with Gen AI, with complete content transcripts.

Leading with Gen AI

Testimonials

Hear from our customers

Filum Unified CX Platform

Unified CX Platform Solution

Discover the all-in-one solution for businesses.

Read more about Customer Experience Management

Ebook

Customer Experience Management Framework

Ebook

The "Beginner's" Journal on Customer Experience

Template

The "Knock on the Heart" Customer Survey Playbook

Success Stories

Top businesses have already seen transformational results with Filum AI

Nông Nghiệp ADI × Filum.ai — AI Handles ~95% of Agri-Input Advisory Conversations in the First Month

Two specialized AI Agents that understand 'farmer-speak' — handling ~95% of fanpage conversations after just one month.

~95%

AI Agents took part in fanpage conversations in the first month

>75%

Sales team focused on large orders & hard cases instead of repetitive questions

1 month

From go-live (1 Oct 2025) to ~95% AI-assisted conversations

Marmoris Yachting × Filum.ai — Two Brands, Two AI Agents, ~60% of Conversations Automated in Six Weeks

Two premium brands, five chat channels, one workspace — and a customer care team freed for the work only people can do.

~60%

Handled independently by AI with no human intervention

~87%

AI completed its advisory goal once the knowledge base stabilized

~98%

AI fully resolved process, booking, and policy questions

Vietnam Television — VTV1 (Cất Cánh program)

>30%

1 in 3 QR scans leaves a written response

1,000+

across episodes from Gala 2025 → April 2026

First

real-time VoA on a national-television program

KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster

How KINGLED deployed AI to handle 87% of inbound chats, cut response time 15×, and capture nearly 500 structured leads in the first 3 months.

87%

Share of inbound messages handled by AI across deployed channels

15×

Average wait time cut from nearly 3 hours down to ~10 minutes

500+

Leads captured with name, phone, product, region — classified by urgency

Én Space cuts conversation handling time by 96% with Filum AI Agent

F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.

96%

Average resolution time per conversation dropped from 7h46m to 15 minutes

76%

Customer-care messages now resolved end-to-end by AI instead of 100% human

70%

From inbound message to qualified lead handover to sales

MOSS elevates multi-channel service standards with Filum.ai

The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.

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Orgalife digitizes customer listening and care with Filum.ai

Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.

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Gohub accelerates 24/7 customer support with AI Agent

A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.

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Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai

Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.

70%

Increase in resolution time

10K+

Survey collected across all touchpoints

60s

Time to complete surveys

Learn more

Dien Thoai Gia Kho goes digital with Filum.ai

Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.

Learn more