EXPERIENCE MANAGEMENT PLATFORM
Optimize customer request processing process
Leading enterprises trusted Filum AI to deliver exceptional experience
Act fast, handle customer requests efficiently
Timely handle and optimize ticket management with automated, personalized processes focused on customer satisfaction.
Reduce resolution time with automated processes
Helps automate ticket classification and prioritization steps, ensuring businesses quickly and efficiently resolve important requests.
Personalize support from customer analytics
Provide a deep care experience on each request, to thoroughly resolve customer problems and increase satisfaction.
Increase satisfaction with prompt support
Automatically route and resend tickets to specialists without delay for fastest problem resolution
Interact directly with customers via request form
Centralized ticket management, direct customer interaction, easily track ticket status for prioritization and assignment.
Manage ticket lists on one screen, understand topics, status, priorities and assignments
Quickly communicate with customers using a variety of methods: calling, texting, and integrated channels
Capture customer information quickly from requested issues and saved data from other touch points
Handle internal work more simply with notes and automated assignment systems
Arrange the way to observe and classify request tickets according to the needs of the business
Quickly create tickets from multiple sources, like calls, surveys, conversations, automation flows...
Understand team performance and customer request handling efficiency with Operational Data (O-Data).
Interact directly with customers via request form
Manage ticket lists on one screen, understand topics, status, priorities and assignments
Leading with GenAI
Quickly analyze customer feedback across all platforms and interaction channels using Generative AI.
Optimize customer request processing process
Close the feedback loop quickly with Filum.ai's intelligent ticket management system.
Comprehensive AI Agent platform for CXM
Discover the all-in-one solution for businesses.
