EXPERIENCE MANAGEMENT PLATFORM
Gen AI Integrated Multi-Channel Messaging Management Platform
Leading enterprises trusted Filum AI to deliver exceptional experience
Communicate effectively, resolve problems quickly to increase trust
Build a great first impression of customer care with a personalized customer care and communication system. Fast, effective
Reduce time spent resolving recurring customer inquiries
Automate conversations through real-time intelligent personalized suggestions, helping handle more requests faster to maintain satisfaction.
Connect more closely with customers through care channels
Increase customer loyalty by providing timely and accurate care to resolve customer problems immediately.
Personalized interactions with insightful data
Use data and AI to understand each customer and personalize responses to their needs, helping to increase trust and engagement.
Continuous listening, deep understanding, quick action
Using technology to deliver value to customers by understanding their needs, emotions and providing instant answers with Gen AI
Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.
AI relies on conversation messages to quickly summarize and analyze sentiment
Leverage AI intelligence and real-time feedback to provide the most accurate answers to customers
Collect demographic, emotional, and purchase history information from previous interactions to deliver tailored communications
Respond quickly to customers with templated messages and repeatable responses
Freely create and customize conversation categorization by status, communication channel, and manager
Continuous listening, deep understanding, quick action
Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.
Giao tiếp khách hàng liền mạch với GenAI
Phân tích phản hồi chính xác, giúp giải quyết nhanh chóng và tăng sự hài lòng khách hàng.
Seamless communication, enhancing customer value with Gen AI
Accurately analyze feedback, help resolve quickly and increase customer satisfaction.
Comprehensive AI Agent platform for CXM
Discover the all-in-one solution for businesses.
