Reduce time spent resolving recurring customer inquiries
Automate conversations through real-time intelligent personalized suggestions, helping handle more requests faster to maintain satisfaction.
Connect more closely with customers through care channels
Increase customer loyalty by providing timely and accurate care to resolve customer problems immediately.
Personalized interactions with insightful data
Use data and AI to understand each customer and personalize responses to their needs, helping to increase trust and engagement.
Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.
AI relies on conversation messages to quickly summarize and analyze sentiment
Leverage AI intelligence and real-time feedback to provide the most accurate answers to customers
Collect demographic, emotional, and purchase history information from previous interactions to deliver tailored communications
Respond quickly to customers with templated messages and repeatable responses
Freely create and customize conversation categorization by status, communication channel, and manager
Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.
2
7
Customer Experience Management Framework
The "Beginner's" Journal on Customer Experience
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
Nông Nghiệp ADI × Filum.ai — AI Handles ~95% of Agri-Input Advisory Conversations in the First Month
Nông Nghiệp ADI × Filum.ai — AI Handles ~95% of Agri-Input Advisory Conversations in the First Month
Two specialized AI Agents that understand 'farmer-speak' — handling ~95% of fanpage conversations after just one month.
~95%
>75%
1 month
Marmoris Yachting × Filum.ai — Two Brands, Two AI Agents, ~60% of Conversations Automated in Six Weeks
Marmoris Yachting × Filum.ai — Two Brands, Two AI Agents, ~60% of Conversations Automated in Six Weeks
Two premium brands, five chat channels, one workspace — and a customer care team freed for the work only people can do.
~60%
~87%
~98%
Vietnam Television — VTV1 (Cất Cánh program)
Vietnam Television — VTV1 (Cất Cánh program)
>30%
1,000+
First
KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster
KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster
How KINGLED deployed AI to handle 87% of inbound chats, cut response time 15×, and capture nearly 500 structured leads in the first 3 months.
87%
15×
500+
Én Space cuts conversation handling time by 96% with Filum AI Agent
Én Space cuts conversation handling time by 96% with Filum AI Agent
F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.
96%
76%
70%
MOSS elevates multi-channel service standards with Filum.ai
Orgalife digitizes customer listening and care with Filum.ai
Gohub accelerates 24/7 customer support with AI Agent
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.
70%
10K+
60s
Dien Thoai Gia Kho goes digital with Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
CSAT score
1611+
Responses
across all touchpoints
26
implemented
Vietop advances holistic education with Filum.ai
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
CSAT score
350
Responses
across all touchpoints
4
implemented
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
100K+
99%
Mediplus increases patient satisfaction with Filum.ai
Mediplus increases patient satisfaction with Filum.ai
<p>Building trust with patients through thorough and attentive care at every touchpoint.</p>
87
CSAT score
1183+
Responses
across all touchpoints
503
resolved
Häfele boosts customer loyalty with Filum.ai
Häfele boosts customer loyalty with Filum.ai
Improve customer experience by actively listening anytime, anywhere.
2
implemented
18
NPS score
137+
responses
Beauty Box understands its customers better with Filum.ai
Beauty Box understands its customers better with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding
1140+
Feedback collected
across touchpoints
91%
CSAT score
19+
deployed
