Human-quality customer care with AI
Automate your entire customer service process with dedicated CX & CS AI Agents so your team can focus on more strategic tasks.
Save costs, focus resources on higher value work
AI Agents automatically respond to frequent customer requests, freeing up human resources to focus on complex, higher-value tasks.
Automatically reply to large number of customer messages 24/7
AI Agent handles customer requests in real-time, reducing wait times and increasing response speeds, ensuring a smooth customer experience.
Enhancing AI intelligence from customer interactions
In addition to business knowledge and customer profiles, AI will learn and personalize responses based on customer interactions to handle complex tasks.
Automatically answer all customer questions without delay 24/7 based on quickly solving customer problems.
Interact with AI Agent as a customer, practice AI Agent interaction to improve answer accuracy
AI Agent has a firm grasp of all information about the company and products, businesses can update more to create the most accurate answers.
Customize your business information and communication style so that AI provides accurate and relevant responses
Settings for language, response frequency and automatic actions to send requests to the system
Automatically answer all customer questions without delay 24/7 based on quickly solving customer problems.
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7
The "Beginner's" Journal on Customer Experience
Customer Experience Management Framework
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.
70%
Increase in resolution time
10K+
Survey collected across all touchpoints
60s
Time to complete surveys
Dien Thoai Gia Kho goes digital with Filum.ai
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Orgalife digitizes customer listening and care with Filum.ai
Orgalife digitizes customer listening and care with Filum.ai
Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.
