EXPERIENCE MANAGEMENT PLATFORM
Unify your end-to-end customer experience profile
Leading enterprises trusted Filum AI to deliver exceptional experience
Customer-centric for effective action
Capture deep customer data with cutting-edge technology for more targeted outreach
All customer data on one platform
Connect and synchronize customer data from multiple sources such as purchases and experiences, providing a comprehensive view to enhance customer experience.
Multi-touch customer profile summary for effective consulting
Each customer's data is summarized in an easy-to-understand manner; easily queryable on the platform, helping the customer care team provide more detailed and effective advice.
Detailed customer profile analysis with Gen AI
Apply GenAI to analyze customer sentiment and feedback at touchpoints to recommend personalized actions to enhance customer experience.
Deep understanding for closer connection!
Leverage the ability to collect and aggregate customer data to gain valuable insights
One screen consolidates all customer information from multiple sources: demographics, transaction history, experience metrics (CSAT, NPS, CES)...
Track the entire customer journey and emotions from the first interaction right on the communication screen.
Record every interaction and transaction across every channel and make direct outreach recommendations.
Analyze customer behavior and emotions across touch points, forecast experience trends.
Deep understanding for closer connection!
One screen consolidates all customer information from multiple sources: demographics, transaction history, experience metrics (CSAT, NPS, CES)...
Leading with GenAI
Quickly analyze customer feedback across all platforms and interaction channels using Generative AI.
Consolidate customer data, build comprehensive profiles
Integrate and enrich customer data on a single platform, helping businesses understand and improve engagement effectively.
Comprehensive AI Agent platform for CXM
Discover the all-in-one solution for businesses.
