Unify your end-to-end customer experience profile
Manage comprehensive customer information from demographics, experience metrics to emotional journey and interaction history. All on a single platform
All customer data on one platform
Connect and synchronize customer data from multiple sources such as purchases and experiences, providing a comprehensive view to enhance customer experience.
Multi-touch customer profile summary for effective consulting
Each customer's data is summarized in an easy-to-understand manner; easily queryable on the platform, helping the customer care team provide more detailed and effective advice.
Detailed customer profile analysis with Gen AI
Apply GenAI to analyze customer sentiment and feedback at touchpoints to recommend personalized actions to enhance customer experience.
One screen consolidates all customer information from multiple sources: demographics, transaction history, experience metrics (CSAT, NPS, CES)...
Track the entire customer journey and emotions from the first interaction right on the communication screen.
Record every interaction and transaction across every channel and make direct outreach recommendations.
Analyze customer behavior and emotions across touch points, forecast experience trends.
One screen consolidates all customer information from multiple sources: demographics, transaction history, experience metrics (CSAT, NPS, CES)...
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7
The "Beginner's" Journal on Customer Experience
Customer Experience Management Framework
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai
Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.
70%
Increase in resolution time
10K+
Survey collected across all touchpoints
60s
Time to complete surveys
Dien Thoai Gia Kho goes digital with Filum.ai
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Orgalife digitizes customer listening and care with Filum.ai
Orgalife digitizes customer listening and care with Filum.ai
Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.
