Conquer every customer segment of the business

Segment, understand and optimize strategies for each customer group. Accurately predict trends to create effective personalized marketing strategies with Gen AI

Trusted by businesses for measurable impacts

Understand each segment to act on the right audience, at the right time

Deep analysis, understanding each customer segment

Find potential segments from untapped information, helping you better understand the needs and behaviors of each customer group.

Optimize your segmentation strategy

Accurately predict upcoming consumer trends for each customer segment to optimize outreach strategies.

Increase customer lifetime value

Classify customers based on each emotional group, to send appropriate messages and campaigns, increasing customer lifetime value.

Smart segmentation for more effective action

Use data and advanced technology to effectively segment customers, thereby bringing personalized experiences to customers.

Create segments by lifetime value, behavioral data, and demographics

Customize diverse segmentation criteria with smart, accurate technology, based on customer data

Detailed sentiment and satisfaction reports by segment

Observe detailed customer experience information by segment

Accurate, automated customer segmentation

Use artificial intelligence to analyze and automatically create customer segments based on behavioral data, purchase history, and demographics.

Create segments by lifetime value, behavioral data, and demographics

Customize diverse segmentation criteria with smart, accurate technology, based on customer data

Detailed sentiment and satisfaction reports by segment

Observe detailed customer experience information by segment

Accurate, automated customer segmentation

Use artificial intelligence to analyze and automatically create customer segments based on behavioral data, purchase history, and demographics.

Smart segmentation for more effective action

Create segments by lifetime value, behavioral data, and demographics

Customize diverse segmentation criteria with smart, accurate technology, based on customer data

Leading with Gen AI

Testimonials

Hear from our customers

Filum Unified CX Platform

Unified CX Platform Solution

Discover the all-in-one solution for businesses.

Đọc thêm về cách quản trị trải nghiệm khách hàng

Ebook

The "Beginner's" Journal on Customer Experience

Ebook

Customer Experience Management Framework

Template

The "Knock on the Heart" Customer Survey Playbook

Success Stories

Top businesses have already seen transformational results with Filum AI

thumbnail_481775983_1045046677661029_3149220651505843112_n_2_2035d06336_aa670064a8

Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.

Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.

30%

Business performance improved with AI

100K+

Customer conversations assisted by AI Agent

99%

Average CSAT across all touchpoints

Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai

Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.

70%

Increase in resolution time

10K+

Survey collected across all touchpoints

60s

Time to complete surveys

Dien Thoai Gia Kho goes digital with Filum.ai

Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.