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Customer Profile
YOUR CUSTOMER IDENTITY

Your holistic customer's glance

Filum enables you to capture and track every interaction between customers and businesses, consolidating the information into customer profiles to provide a comprehensive understanding of each individual customer.
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Góc nhìn duy nhất và toàn diện về chân dung khách hàng

Thấu hiểu khách hàng hơn — và cải thiện chất lượng dịch vụ chăm sóc — với một màn hình xem đầy đủ về chân dung từng khách hàng, bao gồm các giao dịch, phản hồi, lịch sử trò chuyện và thậm chí cả các cuộc gọi của họ với nhân viên.
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Ultimate listening
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Capture every single interaction
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xID - Profile Unification
ULTIMATE LISTENING

Collect the latest customer data across touch points

Unlock the Power of Ultimate Listening with Customer Profile management: One Profile, One Source of Truth, Always Up-to-Date with the Latest Customer Information for Your Entire Organization, From Customer Service to Marketing to Sales Agents."
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CAPTURE EVERY SINGLE INTERACTION

Every customer interaction matters

Our platform captures every single interaction between your customers and your business, providing you with a wealth of insights into their behavior and preferences.
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XID - PROFILE UNIFICATION

Unify all Customer Profile with their Experience at scale

Filum's Identify Resolution Technology allows business to consolidate all customer data into a single platform, giving you a comprehensive 360-degree view of their profile and journey with your brand. By unifying customer profiles across various channels and touchpoints, you can understand their preferences, needs, and behavior patterns, enabling you to create personalized experiences and targeted marketing campaigns. With the ability to track customer interactions and feedback at scale, you can gain valuable insights into areas for improvement and optimize customer journeys for better engagement and satisfaction. By integrating all customer data into one place, you can streamline internal processes and improve communication across departments, ensuring a seamless customer experience throughout their journey.
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Get a 360-Degree View of Your Customers with Filum Customer 360

With our advanced customer identification technology, you can effortlessly track and collect all customer interaction data in one place. This holistic view provides valuable insights into your customers' behaviors and preferences, enabling your team to respond quickly and improve their experience.