Increase customer loyalty with personalized campaigns
Easily send the right message to the right person at the right time, increasing conversion rates and improving marketing effectiveness.
Capture campaign effectiveness with satisfaction metrics
Capture customer behavior and optimize every touchpoint in the journey, helping to increase engagement and satisfaction.
Maintain customer engagement to increase lifetime value
Proactively send valuable messages, promotions and updates to maintain engagement, build customer loyalty and increase customer lifetime value (CLV).
With synchronized customer data, the system will suggest suitable campaigns such as birthdays, notifications, order confirmations...
Record every campaign and; easily categorize by channel and function.
Easily observe the frequency of communication with customers over time
Make sure customers don't miss notifications with familiar conversation channels such as Zalo OA ZNS, SMS with a variety of providers
With synchronized customer data, the system will suggest suitable campaigns such as birthdays, notifications, order confirmations...
2
7
Customer Experience Management Framework
The "Beginner's" Journal on Customer Experience
The "Knock on the Heart" Customer Survey Playbook
Doanh nghiệp đã cải thiện CX như thế nào với Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
CSAT score
1611+
Responses
across all touchpoints
26
implemented
Vietop advances holistic education with Filum.ai
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
CSAT score
350
Responses
across all touchpoints
4
implemented
Dien Thoai Gia Kho goes digital with Filum.ai
MOSS elevates multi-channel service standards with Filum.ai
Gohub accelerates 24/7 customer support with AI Agent
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
100K+
99%
