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ANALYTICS & INSIGHTS
Uncover insights and elevate your CXM
Uncover insights and elevate your CXM
Gain valuable insights and a complete view of your customers by analyzing data from every touchpoint, including social media, surveys, contact centers, and more.
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Dynamic dashboard
Focus on what matters
Sentiment analysis
DYNAMIC DASHBOARD
Quickly capture and understand insights
Get real-time insights from multiple data sources. Customize the look and feel and easily track performance metrics and customer feedback by touchpoints for improvement.
FOCUS ON WHAT MATTERS
Unlock hidden insights to drive successful CXM
Sometimes, journeys are not flawless, and trying to fix every problem may not be the most efficient use of resources. Our analysis focuses on pinpointing the most crucial moments that can enhance your overall customer experience.
SENTIMENT ANALYSIS
Go beyond basic understanding
Our sentiment analysis tool uses AI to identify the emotions expressed in customer feedback, providing valuable insights for data-driven decisions to improve CX and build stronger customer relationships.
Go beyond the basic understanding and elevate your CXM. Starting from today!
Don't rely on guesswork or assumptions when it comes to your customer's needs.
With Filum Dashboard and Analysis, you can gain deep insights into your customer's behavior, preferences, and needs that drive sustainable growth.