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FILUM CUSTOMER 360

Unlock the Power of Customer Insights

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360° View of Customer Profile

A comprehensive perspective of the customers achieved by consolidating all their data in a single location.
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    Customer Profile with a timeline view
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    Customer Lifetime Value
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    Customer Attributions based on business functions
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    Automatically calculated CX Metrics: CSAT, CES, and NPS
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Prebuilt & Predictive Segmentation

Have an easier time understanding customers and develop better initiatives with smart segmentations
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    Dynamic Segmentation based on interactions
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    Pre-built Segments based on the industry's best practices
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    Predictive Segments based on ML/AI
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Real-time Reporting & Analytics

Shape your understanding of customers with our analytics and actionable insights
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    Dynamic Revenue Reports
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    Detailed Funnel & Segmentation Reports
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    Powerful Custom Reports
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Connect to your favorite data source in Filum Marketplace

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    Filum Customer 360 & KiotViet
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      Easily collect transactional data to enrich customer profiles
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      Automatically segment groups of customer based on transaction data
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      Automatically calculate customer lifetime value (CLTV)
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More resources to help you grow

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    When researching customer experience, you might see all kinds of terms used which may be enough to leave you feeling like you’re being thrown on a loop.
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    For people who are just getting started in the CXM and want to know how they can improve the customer experience, chances are you’ll run into a few myths which can be confusing at times and make you question about what you’ve known so far.
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