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Google Sheets Ticket Management

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Google Sheets Ticket Management

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    Use a familiar tool to manage customer tickets with no additional software or fees.
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    Teams can manage customer support tickets directly within Google Sheets.
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    Consolidate all customer incidents in one place and track progress to ensure timely resolution and follow-up.
CASE MANAGEMENT
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Application Type:
Integrations
Solution:
Voice of the Customer
Category:
Case Management
Highlight Feature
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    No additional setup or cost: Manage customer tickets using existing spreadsheets with no additional fees or setup required.
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    Familiar tool: Handle customer support tickets directly within the already familiar Google Sheets.
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    Ticket centralization and closing the loop: All customer feedback is in one place, to track progress, and ensure timely resolution and follow-up.
Use Cases
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    Automated workflows: Automate ticket workflows to reduce manual processes, streamline collaboration between teams, and increase productivity.
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    Feedback management: Track customer feedback and comments, making it easy to review and analyze data to improve customer satisfaction.
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