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KiotViet

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KiotViet

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    Send transactional surveys automatically after each transaction to capture customer feedback and improve customer experience.
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    Unify customer contacts and transaction data from KiotViet with other sources to gain a complete view of customers and their behavior.
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    Streamline business operations by automating data syncing between KiotViet and Filum XM, reducing manual work and increasing efficiency.
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Application Type:
Applications
Solution:
Voice of the Customer
Category:
E-Commerce
Highlight Feature
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    Easy integration: KiotViet integration with Filum CXM is quick and seamless, saving you time and effort.
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    Historical data support: Access and analyze all your transactional data from KiotViet.
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    Automatic data mapping: Automatically map your KiotViet data fields to Filum, ensuring the accuracy and consistency of customer data.
Use Cases
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    Send transactional surveys for orders on KiotViet to gather feedback and improve satisfaction.
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    Unify customer contacts from KiotViet and other sources to create a complete view of customers.
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    Sync transaction notes from KiotViet to Filum to have a complete preference of the customer.
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