Sync your Google Reviews automatically to Filum to better manage your online reputation and enhance customer experience.
Analyze comment text with built-in text analysis to gain insights for your business improvement.
React in real-time to negative feedback and boost customer loyalty and satisfaction with proactive customer support.
REVIEWS
Application Type:
Integrations
Solution:
Voice of the Customer
Category:
Reviews
Highlight Feature
Historical data support: Filum can import and process Google Reviews data from any point in time, giving you a complete view of your brand reputation.
Ease of installation: Setting up the Google Reviews integration with Filum is quick and easy, allowing you to start collecting and analyzing data immediately.
Comprehensive view: All of your review data from different locations are unified to offer both overall and detailed review data of your company.
Use Cases
Unify review data from different sources: Collect review data from Google and other review sources to unify them to form a single source of truth for your review data.
Analyze review data: Based on the unified review data, analyze to detect key findings to improve your products or services.
Create and assign tasks: Effortlessly make tasks and assign them to the correct departments or teams to take action.