Freshdesk | Integrations

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Freshdesk

Create Freshdesk tickets automatically from the Filum Experience Management Platform.

Track the tickets to ensure customer feedback is fully followed-up and closed.

Collaboration-made-easy to ignite the culture of actions

CASE MANAGEMENT

Application Type:

Integrations

Solution:

Voice of the Customer

Category:

Case Management

Highlight Feature

Simple installation: Easy to integrate your Freshdesk account into Filum with a few clicks.

Comprehensive support: Filum supports all Freshdesk ticket types and statuses

Text piping support: Each ticket is pre-filled with customer and incident data to provide the full context of the situation to your team.

Use Cases

Streamline ticket creation: Create a Freshdesk ticket automatically for each bad feedback so your team can focus on issue resolution

Collaboration with ease: Create and assign Freshdesk tasks for the right team directly on Filum.

Close the feedback loop automatically: Send emails or Zalo messages to your customers to let them know their voices are heard.

Zendesk Mini-App

Hubspot CRM

Haravan

Freshdesk