Freshdesk
- Create Freshdesk tickets automatically from the Filum Experience Management Platform.
- Track the tickets to ensure customer feedback is fully followed-up and closed.
- Collaboration-made-easy to ignite the culture of actions
Trusted by businesses for measurable impacts
Tính năng nổi bật
- Simple installation: Easy to integrate your Freshdesk account into Filum with a few clicks.
- Comprehensive support: Filum supports all Freshdesk ticket types and statuses
- Text piping support: Each ticket is pre-filled with customer and incident data to provide the full context of the situation to your team.
Kịch bản sử dụng
- Streamline ticket creation: Create a Freshdesk ticket automatically for each bad feedback so your team can focus on issue resolution
- Collaboration with ease: Create and assign Freshdesk tasks for the right team directly on Filum.
- Close the feedback loop automatically: Send emails or Zalo messages to your customers to let them know their voices are heard.
