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Callio Call Center

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Callio Call Center

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    Collect call and transcript data to identify customer issues and improve agent performance.
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    Unify customer contacts for a complete view of customers.
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    Create call campaigns to proactively reach out and engage with customers, driving better experiences and loyalty.
CALL CENTER
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Application Type:
Integrations
Solution:
Voice of the Customer
Category:
Call Center
Highlight Feature
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    Simple installation: Easy to integrate your Callio account into Filum with a few clicks.
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    Sync customer contacts and call data: Support you to automatically collect contact and call data from Callio to Filum.
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    Unify customers and their call actions with other sources: Customer contact and their call data are unified with all the other sources into a single source of truth on Filum.
Use Cases
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    Collect call and transcript data to analyze customer sentiments and improve agent training.
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    Unify customer contacts to provide personalized support and reduce customer effort.
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    Create call campaigns to proactively reach out to customers and improve satisfaction and retention.
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