Zalo Feedback Mini-App
- Efficiently distribute surveys to customers through your company's Zalo Official Account.
- Collect and analyze chat messages to gain insights and improve customer experience.
- Automatically detect sentiment from conversations to identify areas for improvement and enhance customer satisfaction.
Trusted by businesses for measurable impacts
Tính năng nổi bật
- Faster Zalo template approval: Filum's long-lasting relationship with Zalo ensures efficient survey template approval and better support.
- Simple installation: Easy integration to start capturing customer feedback and chat messages from Zalo Official Account.
- Real-time: Receive and analyze feedback and chat messages in real-time to improve customer experience.
Kịch bản sử dụng
- Use Zalo Official Account to send transactional surveys to customers for immediate feedback.
- Distribute relationship surveys with Zalo Official Account to measure customer loyalty over time.
- Use Zalo Official Account to collect chat messages and detect sentiment from conversations to improve customer experience.
