Zalo Feedback Mini-App
Efficiently distribute surveys to customers through your company's Zalo Official Account.
Collect and analyze chat messages to gain insights and improve customer experience.
Automatically detect sentiment from conversations to identify areas for improvement and enhance customer satisfaction.
Trusted by businesses for measurable impacts
Tính năng nổi bật
Faster Zalo template approval: Filum's long-lasting relationship with Zalo ensures efficient survey template approval and better support.
Simple installation: Easy integration to start capturing customer feedback and chat messages from Zalo Official Account.
Real-time: Receive and analyze feedback and chat messages in real-time to improve customer experience.
Kịch bản sử dụng
Use Zalo Official Account to send transactional surveys to customers for immediate feedback.
Distribute relationship surveys with Zalo Official Account to measure customer loyalty over time.
Use Zalo Official Account to collect chat messages and detect sentiment from conversations to improve customer experience.
