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Zalo Feedback Mini-App

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Zalo Feedback Mini-App

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    Efficiently distribute surveys to customers through your company's Zalo Official Account.
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    Collect and analyze chat messages to gain insights and improve customer experience.
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    Automatically detect sentiment from conversations to identify areas for improvement and enhance customer satisfaction.
MESSAGING
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Application Type:
Applications
Solution:
Voice of the Customer
Category:
Messaging
Highlight Feature
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    Faster Zalo template approval: Filum's long-lasting relationship with Zalo ensures efficient survey template approval and better support.
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    Simple installation: Easy integration to start capturing customer feedback and chat messages from Zalo Official Account.
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    Real-time: Receive and analyze feedback and chat messages in real-time to improve customer experience.
Use Cases
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    Use Zalo Official Account to send transactional surveys to customers for immediate feedback.
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    Distribute relationship surveys with Zalo Official Account to measure customer loyalty over time.
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    Use Zalo Official Account to collect chat messages and detect sentiment from conversations to improve customer experience.
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